Customer Service Representative

Azelis; Shah Alam; On-site; MYR 60,000 - 90,000; Full time

Job summary

Azelis is seeking a Supply Chain professional in Malaysia to oversee end-to-end order processing, procurement, and shipment planning. You will coordinate with internal teams to maintain data accuracy and ensure compliance with Malaysian customs regulations.

This role focuses on delivering OTIF performance, managing supplier relationships, and driving process improvements within a sustainable framework, while leveraging ERP systems for efficient operations.

Qualifications

• Experience in end-to-end supply chain operations.
• Knowledge of Malaysian customs forms K1-K9.
• Strong English and communication skills.

Responsibilities

• Ensure correct and timely customer sales order processing.
• Procurement and PO management end-to-end.
• Shipment planning and coordination, inbound/outbound.
• Compliance, customs and data accuracy.
• Sustainability alignment and data integrity.
• Continuous process optimization and teamwork.
• Coordinate with internal stakeholders.

Skills

End-to-end SCM

Customs compliance

Stakeholder management

English proficiency

ERP proficiency

Analytical thinking

Tools

ERP systems

Job description

Azelis is a global innovation service provider specializing in the distribution of specialty chemicals and food ingredients, operating in 64 countries with over 4,100 employees. The company serves more than 65,000 customers through a strong network of over 2,800 principal partnerships.

With dedicated expert teams across Life Sciences and Industrial Chemicals, Azelis delivers tailored solutions backed by over 70 application laboratories, enabling the development of innovative and sustainable formulations. By combining global reach with strong local presence, Azelis offers integrated digital and technical services, positioning itself as a trusted partner for both customers and principals.

Committed to sustainability and responsible growth, Azelis leverages science and market expertise to drive innovation, support customer success, and accelerate principal growth.

Main Responsibilities

1. Ensure Correct and Timely Customer Sales Order Processing

• Master ERP functionality linked to order handling to provide best quality of service to customers to improve operational efficiency.
• Monitor and manage open orders and ensure daily update of back-order lines.
• Review process sales orders in the Azelis ERP system. Advise Business of any deviations (prices issues, delivery dates ...). Request order release to Credit Control. Send order acknowledgements and confirmations to Customers. Follow-up on open orders and ensure proper daily update of backorder lines.
• Liaise with the business to tackle any blocking point (data issue, shortages, claims, credit limits and overdues) which would prevent/delay customer deliveries.
• Liaise with Supply Chain team members to ensure proper life cycle of the order (delivery date, order closing).
• Ensure data accuracy by promptly completing and documenting tasks such as onboarding new customers, vendor creation, updating payment terms, and changes to customer addresses.

2. Procurement & Purchase Order Management

• Manage end-to-end procurement activities, including purchase order (PO) issuance, and supplier coordination.
• Execute accurate and timely PO creation in the ERP system in line with business requirements and demand planning.
• Review purchase requests and ensure alignment with pricing, lead times, and contractual terms.
• Monitor open purchase orders and proactively follow up with suppliers to ensure timely delivery.
• Work closely with internal stakeholders to resolve any discrepancies related to pricing, quantities, or delivery commitments.
• Ensure proper documentation and traceability of all procurement transactions for audit and compliance purposes.

3. Shipment Planning & Coordination

• Coordinate inbound shipments from suppliers, including both domestic and international movements.
• Work with freight forwarders, carriers, and 3PL warehouses to ensure smooth execution of shipments.
• Ensure accurate and timely submission of shipping instructions and documentation.
• Monitor delivery schedules to ensure materials are received on time to support business requirements.
• Support OTIF performance by ensuring supply continuity and minimizing delays.

4. Compliance, Customs & Data Accuracy

• Ensure full compliance with Malaysian customs regulations, including preparation and verification of relevant forms (K1, K2, K3, K8, K9).
• Maintain accurate and up-to-date vendor master data, pricing conditions, and procurement records in the ERP system.
• Ensure adherence to SHEQ policies, procedures, and quality standards across procurement activities.
• Identify and report non-conformances NCR and support corrective actions with relevant stakeholders.

5. Ensure Conformity & Contribute to Sustainability

• Ensure compliance with all SHEQ requirements, procedures and working instructions in order to maintain high service standards and quality of Data Management.
• Record and Review amendments and non-conformances daily, together with the Business, Supply Chain Administrator and Warehouse.
• Translate the Group’s Sustainability Strategy into concrete job-related action items and contribute actively and timely to the implementation of the sustainability KPIs
• 6. Contribute to Continuous Process Optimization and Excellent Teamwork
• Ensure information flow to other team-members. Provide regular feedback to Key Users of the Azelis ERP system to enable operational excellence, efficiency and effectiveness.
• Develop expertise in all processes and work instructions and support development of best practice.
• Provide cover for the Sales Administration team as required

7. Key stakeholders of the Role

• Internal: Operations team, commercial team, finance team, SHEQ

Skills & Competences

• Operational experience in end-to-end Supply Chain (inbound & outbound)
• Knowledge in customs declarations, including K1, K2, K3, K8, and K9 forms, in compliance with Malaysian Customs regulations
• Ability to influence and achieve results through others
• Ability to liaise with people at all levels both internally and externally
• Good knowledge of English
• Advanced user of various IT tools & ERP systems
• Passionate about achieving goals/targets
• High service level standards
• Understanding of customer and market dynamics and requirements
• Excellent organisational skills
• Team player but with the ability to work independently
• Ability to adapt to new & changing requirements and a flexible approach to working under pressure
• Assertive when dealing with both principals and Azelis internal stakeholders.

Note: The requirements of the job will develop and change due to the needs of the business, and you will be expected to adapt to these changes. This list is not absolute, and you will be expected to carry out any tasks and duties for which you are trained.