Customer Service Representative

Keyworth Prime Inc.; Rengit; On-site; MYR 28,000 - 50,000; Full time

Job summary

Keyworth Prime Inc. in Malaysia seeks a customer service associate to handle and reply to customer inquiries via email, phone, and live chat, build relationships, and relay feedback to supervisors.

You will generate reports on customer queries, research issues in the systems, and perform other tasks as assigned by the supervisor or head of the department.

Responsibilities

• Handling and replying to customer inquiries
• through email, phone, and a-live clients.
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer's needs/feedback.
• Preparing and generating reports/relating customer queries.
• Researching into customers’ queries/concerns into the systems.
• Assigned by the Supervisor/Head of the Department.

Job description

Major

Responsibilities

• Handling and replying to customer inquiries
• Handling and replying to customer inquiries
• through email, phone, and a-live clients.
• Maintaining customer relations.
• Providing feedback to Supervisor/ Head on customer's needs/feedback.
• Preparing and generating reports/relating customer queries.
• Researching into customers’ queries/concerns into the systems.

And All Other Tasks/responsibilities

assigned by the Supervisor/Head of the Department.