Customer Support

Radii Global; Petaling Jaya; Sur place; MYR 28 000 - 42 000; Plein temps

Résumé du poste

Radii Global is seeking a customer-focused service professional to handle inquiries, provide product and policy information, and resolve issues across calls and emails. You will coordinate with internal teams to ensure timely resolutions and maintain strong customer relationships.

The role emphasizes strong communication, interpersonal skills, and the ability to work effectively both independently and within a team in a dynamic environment.

Qualifications

• Clear communication and customer-focused approach required.
• Fresh graduates welcome to apply.
• Ability to work independently and as part of a team.

Responsabilités

• Respond to customer inquiries through calls, emails, and other channels.
• Provide accurate information about products, services, and policies.
• Handle customer complaints professionally and resolve issues.
• Record customer interactions in the system and follow up on pending inquiries.
• Coordinate with relevant departments to address customer concerns.

Connaissances

Verbal communication

Written communication

Interpersonal skills

Problem-solving

Teamwork

Formation

Diploma or Bachelor's Degree in any related field

Outils

Microsoft Office

Description du poste

We are seeking a customer-focused Customer Service to handle customer inquiries, provide assistance, and resolve complaints while ensuring a positive customer experience.

Key responsibilities

Respond to customer inquiries through calls, emails, and other communication channels.

Provide accurate information about products, services, and company policies.

Handle customer complaints and resolve issues professionally.

Coordinate with relevant departments to address customer concerns.

Maintain good relationships with customers and ensure satisfaction.

Record customer interactions and update relevant information in the system.

Follow up on pending inquiries and unresolved cases.

About you

Diploma or Bachelor's Degree in any related field is preferred.

Previous customer service or call centre experience is an advantage.

Fresh graduates are welcome to apply.

Good verbal and written communication skills.

Strong interpersonal and problem-solving abilities.

Customer-oriented, patient, and responsible.

Basic computer skills and familiarity with Microsoft Office.

Ability to work independently and as part of a team.