Customer Service Representative

AFFIN Group; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial institution in Kuala Lumpur is seeking candidates to provide frontline customer service, deliver quality support, and contribute to deposit growth by cross-selling various products. This role is pivotal in enhancing customer experience and supporting the branch's operational success.

Responsibilities

• Provide frontline service to customers.
• Deliver quality customer service in accordance with Bank's internal policies.
• Perform back office functions and support customer service.
• Contribute to branch deposit growth and cross-selling of products.

Job description

Create the future with Affin! You too can make a difference.

We continuously innovate to transform our financial services landscape - making banking better and easier. Join us at AFFIN, where open minds meet and be inspired by a shared commitment to great work. You too can make a difference.

Job Responsibilities:

1. Provide frontline service to customers.
2. Deliver quality customer service in accordance with Bank's internal policies.
3. Perform back office functions and support customer service.
4. Contribute to branch deposit growth and cross-selling of Deposit, Investment, Bancassurance, and Banca Takaful products.