Customer Service Representative

Selkirk Sport - We Are Pickleball; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Selkirk Sport, LLC is hiring a Customer Service Representative to join our Customer Experience team. You will be the primary contact for customers, answering questions, resolving concerns, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

This role suits someone who enjoys solving problems, communicates confidently by phone and email, and can manage multiple systems and priorities throughout the day.

Qualifications

• Approximately 1 year+ of customer service or related experience preferred.
• Strong professional communication skills, including direct phone and email support.
• Ability to solve problems, take initiative, and manage routine responsibilities independently.
• Strong technical aptitude across multiple platforms.
• Familiarity with ticketing systems, CRM tools, and business applications.
• Minimum typing speed of 50 WPM with strong accuracy.
• Strong reading, comprehension, and data-entry skills.
• Professional and focused in a fast-paced, high-volume environment.
• Reliable work history and consistent attendance.

Responsibilities

• Respond to customer questions via phone, email, and ticketing platforms.
• Investigate issues, de-escalate challenging situations, and identify effective solutions.
• Process orders and claims, and update customer records.
• Develop product knowledge to provide dependable support.
• Work efficiently across ticketing platforms, CRM tools, and order-management systems.
• Meet service standards for response time, productivity, accuracy, and customer satisfaction.
• Collaborate with Shipping, Accounting, Programs, and other teams to resolve needs.
• Identify bottlenecks and assist with workflow improvements and automation.

Skills

Customer service

Phone support

Email support

CRM tools

Ticketing systems

Typing 50 WPM

Multi-platform use

Tools

Ticketing platforms

CRM tools

Order-management systems

Job description

About Selkirk Sport, LLC

At Selkirk Sport, we’re passionate about pushing the boundaries of pickleball innovation. Our mission is to

About Selkirk Sport, LLC

Fuel the Pickleball Obsession by creating the sport’s premier products and ecosystem. As a leading global brand in premium pickleball equipment, we’re expanding our international presence and seeking top-tier talent to support our growth in the U.S. and abroad. We pride ourselves on a culture of excellence, collaboration, and continuous improvement. Selkirk applies first-principles thinking to design scalable, process-driven systems that create lasting operational advantage.

About The Role

Selkirk Sport is looking for a resourceful, customer-focused Customer Service Representative to join our Customer Experience team. In this role, you’ll serve as a primary point of contact for customers, answering questions, resolving concerns, processing orders and warranty claims, and delivering the premium level of service our customers expect from the Selkirk brand. This position is ideal for someone who enjoys solving problems, communicates confidently by phone and email, and can efficiently manage multiple systems and priorities throughout the day.

Key Responsibilities

• Support Customers Across Multiple Channels – Respond to customer questions through phone, email, and ticketing platforms with professionalism, accuracy, and enthusiasm.
• Resolve Customer Concerns – Investigate issues, de-escalate challenging situations, and use sound judgment to identify effective solutions.
• Process Orders and Claims – Assist with order processing, refunds, warranty claims, and status updates while maintaining accurate customer records.
• Build Product Expertise – Develop a strong understanding of Selkirk products, policies, warranties, and internal processes to provide dependable support.
• Manage Multiple Systems – Work efficiently across ticketing platforms, CRM tools, order-management systems, and other business applications.
• Meet Service Expectations – Manage high-volume call and ticket queues while meeting established standards for response time, productivity, accuracy, and customer satisfaction.
• Collaborate Across Teams – Partner with Shipping, Accounting, Programs, and other internal teams to resolve customer needs.
• Improve Customer Service Workflows – Identify recurring concerns or process bottlenecks, maintain internal documentation, and assist with workflow improvements and automation tools.

Qualifications

• Approximately 1 year and above of customer service, public-facing, or other relevant professional experience preferred.
• Strong professional communication skills, including direct phone and email support.
• Proven ability to solve problems, take initiative, and manage routine responsibilities independently.
• Strong technical aptitude and the ability to work across multiple platforms simultaneously.
• Familiarity with ticketing systems, CRM tools, and general business applications.
• Minimum typing speed of 50 WPM with strong accuracy.
• Strong critical-thinking, reading-comprehension, and data-entry skills.
• Ability to remain professional and focused in a fast-paced, high-volume environment.
• Reliable work history and consistent attendance.

Good to Have

• Experience with e-commerce support, consumer products, sporting goods, or another related industry.
• Familiarity with AI, automation, or low-code workflow tools.
• Knowledge of pickleball or enthusiasm for the sporting community.
• Demonstrated growth or increasing responsibility in previous roles.

Why Selkirk Sport?

Pickleball is the fastest-growing sport in the world, and Selkirk is leading the charge. Joining our team means more than just a job—it means being part of a high-energy brand that is defining a new era of sports culture. Whether you are collaborating with us in the office, working remotely, or joining our international teams, you will be part of a collaborative culture that values innovation and high performance. If you’re ready to bring your expertise to a fast-paced environment where your work makes a direct impact, we want to hear from you. Let’s build the future of pickleball together.