Customer Experience Specialist — Pickleball

Selkirk Sport - We Are Pickleball; Kuala Lumpur; On-site; MYR 33,000 - 56,000; Full time

Job summary

Selkirk Sport, LLC is hiring a Customer Service Representative to join our Customer Experience team. You will be the primary contact for customers, answering questions, resolving concerns, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

This role suits someone who enjoys solving problems, communicates confidently by phone and email, and can manage multiple systems and priorities throughout the day.

Qualifications

• Approximately 1 year+ of customer service or related experience preferred.
• Strong professional communication skills, including direct phone and email support.
• Ability to solve problems, take initiative, and manage routine responsibilities independently.
• Strong technical aptitude across multiple platforms.
• Familiarity with ticketing systems, CRM tools, and business applications.
• Minimum typing speed of 50 WPM with strong accuracy.
• Strong reading, comprehension, and data-entry skills.
• Professional and focused in a fast-paced, high-volume environment.
• Reliable work history and consistent attendance.

Responsibilities

• Respond to customer questions via phone, email, and ticketing platforms.
• Investigate issues, de-escalate challenging situations, and identify effective solutions.
• Process orders and claims, and update customer records.
• Develop product knowledge to provide dependable support.
• Work efficiently across ticketing platforms, CRM tools, and order-management systems.
• Meet service standards for response time, productivity, accuracy, and customer satisfaction.
• Collaborate with Shipping, Accounting, Programs, and other teams to resolve needs.
• Identify bottlenecks and assist with workflow improvements and automation.

Skills

Customer service

Phone support

Email support

CRM tools

Ticketing systems

Typing 50 WPM

Multi-platform use

Tools

Ticketing platforms

CRM tools

Order-management systems

Job description

Selkirk Sport, LLC is hiring a Customer Service Representative to join our Customer Experience team. You will be the primary contact for customers, answering questions, resolving concerns, processing orders and warranty claims, and delivering premium service for the Selkirk brand.

This role suits someone who enjoys solving problems, communicates confidently by phone and email, and can manage multiple systems and priorities throughout the day.