Customer Service Representative

HOYA Vision Group; Kampung Malaysia Tambahan; On-site; MYR 60,000 - 90,000; Full time

Job summary

HOYA Vision Group in Kuala Lumpur is seeking a detail-oriented Export Logistics Coordinator to manage end-to-end export orders and ensure accurate documentation. You will work with logistics, finance, and production teams, resolving issues and supporting customers with timely information.

The role requires a Bachelor’s degree and bilingual English and Mandarin, with strong Excel/Word skills and a focus on compliance, accuracy, and on-time delivery in a dynamic environment.

Qualifications

• Bachelor’s degree in International Business, Logistics, or a related field preferred.
• Experience in customer service, export logistics, or a related field preferred.
• Bi-lingual in English and Mandarin a must; other languages optional.
• Strong understanding of export documentation and procedures.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Excel and Word.

Responsibilities

• Process and manage export orders from receipt through to shipment and collection.
• Prepare and verify shipping documents for international regulations.
• Address customer inquiries and resolve issues related to export orders.
• Coordinate with logistics, warehouse, production and finance for timely fulfillment.
• Monitor accounts receivable and ensure timely payments.
• Ensure export activities comply with regulations and company policies.
• Maintain regular communication with sales reps, customers, freight forwarders and brokers.
• Prepare and submit regular reports on export activities and metrics.
• Promote sustainable practices and compliance with environmental regulations.

Skills

Customer service

Export logistics

Communication

Multitasking

Problem solving

Attention to detail

Time management

Teamwork

Adaptability

Compliance

Reporting

Bilingual English & Mandarin

Education

Bachelor’s degree in International Business, Logistics, or related field

Tools

Excel

Word

Microsoft Office

Job description

• Order Management: Process and manage export orders from receipt through to shipment & collection.
• Documentation: Prepare and verify shipping documents, such as invoices, packing lists, and certificates of origin, ensuring accuracy and compliance with international regulations.
• Customer Support: Address customer inquiries and resolve issues related to export orders, providing timely and accurate information.
• Coordination: Work closely with logistics, warehouse production teams and finance to ensure timely and accurate order fulfillment.
• Accounts Receivable Collection: Monitor and manage accounts receivable, ensuring timely collection of payments and resolving any discrepancies.
• Compliance: Ensure all export activities comply with international trade regulations and company policies.
• Communication: Maintain regular communication with sales representatives, customers, freight forwarders, and customs brokers to facilitate smooth export processes.
• Reporting: Prepare and submit regular reports on export activities and performance metrics.
• Sustainability: Promote and implement sustainable practices, ensuring adherence to environmental regulations and company sustainability goals.
• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Attention to Detail: Thorough in completing tasks and able to notice discrepancies in documentation.
• Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Team Collaboration: Works well within a team and fosters a cooperative and inclusive work environment.
• Time Management: Efficiently manages time and resources to ensure deadlines are met.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

Major Responsibilities

• Order Management: Process and manage export orders from receipt through to shipment & collection.
• Documentation: Prepare and verify shipping documents, such as invoices, packing lists, and certificates of origin, ensuring accuracy and compliance with international regulations.
• Customer Support: Address customer inquiries and resolve issues related to export orders, providing timely and accurate information.
• Coordination: Work closely with logistics, warehouse production teams and finance to ensure timely and accurate order fulfillment.
• Accounts Receivable Collection: Monitor and manage accounts receivable, ensuring timely collection of payments and resolving any discrepancies.
• Compliance: Ensure all export activities comply with international trade regulations and company policies.
• Communication: Maintain regular communication with sales representatives, customers, freight forwarders, and customs brokers to facilitate smooth export processes.
• Reporting: Prepare and submit regular reports on export activities and performance metrics.
• Sustainability: Promote and implement sustainable practices, ensuring adherence to environmental regulations and company sustainability goals.

Key Competencies

• Customer Focus: Dedicated to meeting the expectations and requirements of internal and external customers.
• Attention to Detail: Thorough in completing tasks and able to notice discrepancies in documentation.
• Adaptability: Adjusts quickly to changing priorities and conditions. Copes effectively with complexity and change.
• Team Collaboration: Works well within a team and fosters a cooperative and inclusive work environment.
• Time Management: Efficiently manages time and resources to ensure deadlines are met.
• Problem Solving: Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully.

Qualifications

• Education: Bachelor’s degree in International Business, Logistics, or a related field preferred.
• Experience: In customer service, export logistics, or a related field preferred.
• Languages: Bi-lingual in English and Mandarin is a must. Other languages are optional.
• Strong understanding of export documentation and procedures.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, specifically Excel and Word.
• Ability to multitask and manage time effectively.
• Strong problem-solving skills and attention to detail.

Mobility

Less than 10% of work