Customer Service Officer (Night & Morning Shift Alternative)

tollgroup; Bayan Lepas; On-site; MYR 39,000 - 61,000; Full time

Job summary

Toll Group in Bayan Lepas, Penang is seeking a detail-oriented Customer Service Representative (Night & Morning Shift Alternative) to support customers and manage transactions. You will build and maintain professional relationships, assist with account management, and provide product and technical support while coordinating with internal and external stakeholders.

The role requires 1–3 years of relevant experience, attention to detail, and proficiency with Microsoft Office; fresh graduates are

Qualifications

• Diploma or degree in logistics, supply chain, business or related field.
• Excellent data accuracy and attention to detail.
• Strong written and verbal communication with customers and internal teams.

Responsibilities

• Develop and maintain strong customer relationships.
• Assist with account management and transaction processing.
• Provide guidance on customer transactions, feedback and requests.
• Coordinate with internal and external stakeholders to meet service standards.
• Respond to customer queries and resolve issues per agreements.
• Support less experienced staff with guidance as needed.
• Require 1–3 years of relevant experience and technical training.
• Night and morning shifts rotate every 4 weeks.

Job description

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com

We are seeking a detail-oriented and proactive Customer Service Representative (Night & Morning Shift Alternative) to join our team based in Bayan Lepas, Penang.

Key Responsibilities

• Customer Relationship Management: Develop and maintain effective and professional relationships with customers.
• Account Support: Assist with account management and transaction processing to ensure smooth operations.
• Product & Technical Support: Provide guidance and support related to customer transactions, feedback, and requests.
• Stakeholder Liaison: Coordinate with internal and external stakeholders to meet contractual obligations and service standards.
• Issue Resolution: Respond to customer queries and resolve issues in line with agreements and established processes.
• Team Support: Provide assistance and guidance to less experienced staff as needed.
• Training Requirements: Requires 1-3 years of job-related experience and technical or vocational training.
• Night shift and morning shift alternative rotational basis every 4 weeks.

Requirements

• Education : Diploma/Degree in Logistics, Supply Chain, Business, or a related field (preferred).
• Experience : Prior experience in logistics, operations, or milestone tracking is an advantage. However, fresh graduates are welcome to apply.
• Attention to Detail : Strong attention to detail with excellent data accuracy skills.
• Communication Skills : Good written and verbal communication skills, with the ability to handle customer and internal interactions professionally.
• Technical Skills : Proficiency in Microsoft Office Suite (Excel, Outlook, Teams).

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the autonomy to quickly make decisions with impact. Learn and grow with industry-leading training, alongside talented experts. Feel empowered to take on diverse challenges and new responsibilities to move you, our customers, and our world further.

Are you excited about this role but are concerned you don't meet all the requirements? We know that some people hesitate to apply for jobs unless they meet every single qualification.

At Toll everyone is welcome including those of all ages, ethnicities, genders and abilities.

To find out more about us visit www.careers.tollgroup.com

You must be entitled to work in Malaysia and be prepared to undertake pre-employment checks including a criminal history check and medical.