Customer Service | Logistics MNC | Klang Full Time

Career Horizons; Kuala Lumpur; On-site; MYR 45,000 - 65,000; Full time

Job summary

A logistics company based in Kuala Lumpur is seeking an individual for a full-time position focusing on customer relationship management and service delivery. Responsibilities include ensuring timely quotations and bookings, monitoring issues, and fostering strong client relationships. This role requires adaptability and a proactive approach to resolving customer inquiries while supporting operational excellence. Candidates with experience in logistics and customer service will be preferred for this dynamic position.

Qualifications

• Experience in managing customer relationships and service delivery.
• Ability to monitor and resolve operational issues promptly.
• Skills in data integrity checks and reporting.

Responsibilities

• Send timely quotations and confirm bookings with customers.
• Support operations and sales in service execution.
• Monitor issue resolution and respond to customer inquiries.
• Report on service performance and suggest improvements.
• Work with sales to enhance customer relationships.

Skills

Customer relationship management

Service delivery management

Issue resolution

Data integrity monitoring

Job description

Full time

• Ensure timely quotation is sent to the Customer and ensure booking is confirmed & sent timely.
• Support the operations & Sales in the execution of the service delivery. Carrier/vendors relations e.g. secure spot rates, equipment, space protections, priority haulage, customs broker provide us the service level agreed upon.
• Monitor timely issue/query resolution from the operation team & timely response to customer enquiries.
• Monitor data integrity of systems.
• Responsible for cross sell/up sell, customer retention and follow up on Freight Outstanding.
• Monitor, record and report the performance of our services with suitable recommendations to improve be it is a Service delivery wins or Service failures.
• Work with the sales team to establish and strengthen customer relationships.
• Ensure service excellence and develop best-in-class platform for the customer/client.