Customer Service Executive — Problem Solver with Benefits

Scicom MSC Berhad; Kampung Cendana; On-site; MYR 27,000 - 40,000; Full time

Benefits offered by this job

EPF

SOCSO

Medical Benefit

Annual Leave 15 days

Job summary

Scicom MSC Berhad in Kuala Lumpur offers a customer service role handling voice and email channels with CRM logging and back-office tasks. You will support the Assistant Manager, identify process improvements, and contribute in team meetings. Strong communication, empathy and a solutions mindset are essential.

The position requires multilingual capability (English, Malay, Mandarin) and a willingness to work rotational shifts, Monday to Saturday as needed, with overall 5-day work weeks.

Qualifications

• Minimum SPM qualification.
• 1 year of prior contact centre experience is preferred.
• Basic PC/IT knowledge, including MS Office, MS Outlook, Internet Explorer.
• Good command of spoken and written English, Malay, and Mandarin.
• Rotational shift pattern with 5 days per week.

Responsibilities

• Process incoming calls and emails; make outbound calls; update call logs in CRM; perform back-office tasks (untagging, case checking).
• Undertake administration tasks delegated by the Assistant Manager.
• Identify areas for service and procedural improvement and make recommendations.
• Participate in team meetings, buzz sessions, and provide feedback to colleagues and the Assistant Manager.
• Escalate queries or unresolved issues when they cannot be completed within procedures.

Skills

Strong people skills

Solutions mindset

Excellent time management

Polished delivery

Quick learner

Multilingual (English, Malay, Mandarin

Education

SPM

Job description

Scicom MSC Berhad in Kuala Lumpur offers a customer service role handling voice and email channels with CRM logging and back-office tasks. You will support the Assistant Manager, identify process improvements, and contribute in team meetings. Strong communication, empathy and a solutions mindset are essential.

The position requires multilingual capability (English, Malay, Mandarin) and a willingness to work rotational shifts, Monday to Saturday as needed, with overall 5-day work weeks.