Customer Service Executive (Native Korean)

Find Global Sdn. Bhd; Selangor; On-site; MYR 27,900 - 39,060; Full time

Job summary

A customer service provider in Malaysia is seeking individuals to manage customer interactions via calls, emails, and chats. The role focuses on resolving inquiries and complaints related to company products, ensuring a first-time resolution. Candidates are expected to work as part of a team to meet performance metrics while delivering exceptional service. Successful candidates will demonstrate ownership of each interaction and knowledge of Mobility Services issues including refunds and exchanges.

Responsibilities

• Handle inbound calls, emails, and chats for customer inquiries and complaints.
• Demonstrate ownership of customer interactions for first-time resolution.
• Use multiple technology applications to resolve customer contacts.
• Address issues related to Mobility Services such as refunds and exchanges.
• Aim to exceed customer expectations in service and information accuracy.
• Work collaboratively to meet KPI and SLA targets.

Job description

• Handling inbound calls, email, chat to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company's products.
• Demonstrates ownership of every customer interaction to achieve successful first time resolution on all contacts.
• Works with multiple technology applications and features to resolve customer contacts.
• Problem faced are related to Mobility Services (Refund, Amend, Exchange, ID problem, system Issue and etc.)
• To exceed customers expectation in terms of customer service & accurate information.
• Work in a team to achieve the required KPI elements and SLA.