Customer Service Advisor – Voice Support (Korean)

Find Global Sdn. Bhd; Penang; On-site; MYR 20,000 - 29,000; Full time

Job summary

Find Global Sdn. Bhd is seeking a Customer Support Executive in Penang to provide timely assistance to customers via chat and phone, addressing inquiries with a professional approach.

You'll collaborate with teammates to enhance support delivery, participate in training, and maintain up-to-date knowledge to meet KPIs set by the company and its clients. The role emphasizes quality service and adherence to company policies.

Qualifications

• Provide timely support to customers through chat and phone.
• Handle customer’s concerns positively and professionally.
• Collaborate with team members to improve customer support.
• Attend additional training courses as required.
• Maintains and improves quality of service by giving recommendations.
• Keeps job knowledge up to date by attending upskill training to improve skills.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies set by the company.

Responsibilities

• Provide timely support to customers through chat and phone.
• Handle customer concerns positively and professionally.
• Collaborate with team members to identify better ways to deliver support.
• Participate in training courses as required.
• Maintain and improve service quality by making recommendations.
• Meet key performance indicators set by the company and client.

Job description

• Provide timely support to customers through chat and phone.
• Handle customer’s concerns positively and professionally.
• Works with other team members in identifying better ways in providing better customer support.
• Participate in additional training courses as required.
• Maintains and improves quality of service by giving recommendations.
• Keeps job knowledge up to date by attending upskill training to improve skills.
• Meet all key performance indicators set by the company and client.
• Adhere to the policies set by the company.