Customer Service Executive – E-commerce

JIJI PTE. LTD.; Pasir Panjang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A fast-moving e-commerce company in Negeri Sembilan, Malaysia is seeking a Customer Service Executive. This role involves supporting customers across various platforms, resolving inquiries, and ensuring a seamless shopping experience. Ideal for entry-level candidates, as training will be provided. Join a friendly team and grow within a dynamic environment.

Benefits

Friendly team culture

Opportunities for growth

Qualifications

• Entry-level candidates are welcome; training provided.
• Able to multi-task in a fast-paced e-commerce environment.
• Calm and professional attitude towards customers.

Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone.
• Assist customers with order tracking and product enquiries.
• Coordinate with logistics to resolve delivery issues.
• Handle return/exchange requests professionally.
• Update customers on order statuses.

Skills

Strong communication skills

Problem-solving skills

Customer-first mindset

Ability to multi-task

Job description

Job Description

As a Customer Service Executive at JIJI PTE LTD, you will be the frontline of our e-commerce operations, supporting customers across multiple platforms. You'll handle enquiries, resolve issues, and ensure every customer enjoys a seamless shopping experience—from order to delivery.

Key Responsibilities

• Respond promptly to customer enquiries via chat, email, and phone
• Assist customers with order tracking, product enquiries, and aftersales support
• Coordinate with logistics and internal teams to resolve delivery or stock issues
• Handle return/exchange requests and follow up with customers professionally
• Update customers on order statuses and ensure timely resolution of issues
• Maintain service quality and support platform ratings (e.g. Shopee, Lazada, website)

Requirements

• Entry-level candidates are welcome; training provided
• Strong communication and problem-solving skills
• Customer-first mindset and a calm, professional attitude
• Able to multi-task in a fast-paced, e-commerce environment

Why Join Us?

Friendly and supportive team culture

Opportunities to grow within a fast-moving e-commerce company

Apply now and help us deliver better online shopping experiences at JIJI!