Customer Service Executive

Allianz; Kuala Lumpur; On-site; MYR 33,000 - 61,000; Full time

Benefits offered by this job

Annual Leave

Medical and Hospitalisation Leave

Job summary

Allianz in Kuala Lumpur invites applications for a back-office operations role. The candidate will support policy servicing, handle mail/documentation, and ensure timely system updates and collections.

The position requires a diploma/bachelor in Finance/Accountancy or related fields, strong MS Office skills, and good interpersonal communication. Familiarity with AI tools like ChatGPT is a plus, with a fast-paced work environment.

Qualifications

• Diploma or Bachelor's degree in Finance/Accountancy/Banking or related fields.
• Good interpersonal and communication skills.
• Able to work under pressure in a fast-paced environment.
• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Responsibilities

• Responsible for back office operation support.
• Decentralization of Policy Servicing (Non-Financial Policy Changes).
• Handle daily mail and document handling.
• Manage daily collections and ensure timely system updates.
• Customer service support: Manage walk-ins, email, and internal enquiries while delivering quality service to agents and policyholders.
• Ensure compliance with FSA 2013, branch SOPs, guidelines and policies.
• Support operation initiatives and assist colleagues; undertake other duties as required.

Skills

Interpersonal skills

Communication skills

Able to work under pressure

AI tools awareness

Education

Finance/Accountancy

HR/Management

Marketing/Commerce

Tools

MS Office

Job description

Candidate must possess at least a Diploma /Bachelor's Degree inFinance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.

Good interpersonal and communication skills

Able to work under pressure and adapt well to fast pace environment.

Required skill(s) : Ms Excel , MS Powerpoint , MS Word

Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Requirement

• Candidate must possess at least a Diploma /Bachelor's Degree inFinance/Accountancy/Banking, Human Resource Management, Business Studies/Administration/Management, Marketing, Commerce or equivalent.

• Good interpersonal and communication skills

• Able to work under pressure and adapt well to fast pace environment.

• Required skill(s) : Ms Excel , MS Powerpoint , MS Word

• Familiarity with AI tools such as ChatGPT or Copilot is an added advantage.

Responsibility

• Responsible for the back office operation support

  • Decentralization of Policy Servicing(Non-Financial Policy Changes)

  • Incoming and outgoing mail and document handling

  • Handle daily collections and ensure accurate, timely system updates within the required turnaround time.

• Responsible for customer service support Manage walk-in, email, and internal enquiries while delivering quality service to agents and policyholders.

  • To ensure compliance of FSA 2013 , branch SOPs, guidelines and policies issued by relevant bod

  • To ensure upholding of operation initiative

  • Provision of cooperation and support to fellow colleagues. To undertake any other duties and responsibilities requested by the Management as and when required

Benefits

• Annual Leave
• Medical and Hospitalisation Leave