Customer Service Executive

Beshom Holdings; Klang City; On-site; MYR 40,000 - 72,000; Full time

Job summary

Beshom Holdings is seeking a skilled operations professional to manage end-to-end customer operations, network compliance, and distributor support within a direct-selling framework. You will handle inquiries across walk-in, phone, and WhatsApp channels, guiding customers on campaigns, marketing plans, and portal/e-commerce requests.

The role encompasses maintaining distributor records, banking details, and member transfers while ensuring accuracy and timely reconciliation.

Responsibilities

• Handle omnichannel inquiries (walk-in, phone, WhatsApp) regarding campaigns, marketing plans, portal systems, and e-commerce requests.

Job description

Responsibilities About the Role Manage end-to-end customer operations, network compliance, bonus/financial reconciliation, and distributor network support within a direct-selling framework. Key Responsibilities 1. Customer Service and Distributor Administration

• Handle omnichannel inquiries (walk-in, phone, WhatsApp) regarding campaigns, marketing plans, portal systems, and e-commerce requests.


• Maintain, verify, and update distributor records, banking details, member transfers, termi...