Customer Service Executive

NTT DATA Payment Services; Kepong; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider in Malaysia is looking for a customer service representative to maintain high standards of service interactions. The ideal candidate should have strong communication skills, good computer literacy, and the ability to work under pressure in both Bahasa Malaysia and English. The role involves handling customer complaints, providing support, and contributing to team efforts. Fresh graduates are encouraged to apply, with training provided for career development. This position is a minimum six-month contract with potential for permanency.

Benefits

Training for career development

Qualifications

• At least one year of customer service experience preferred.
• Experience in a call or contact centre environment is an advantage.
• Ability to remain calm under pressure.

Responsibilities

• Ensure proper customer service is delivered.
• Provide support and user guidance for company services.
• Handle customer enquiries and provide appropriate feedback.

Skills

Customer service experience

Multitasking

Conflict resolution

Computer literacy

Time management

Active listening

Education

Minimum SPM or equivalent

Tools

MS applications

Job description

Work with the customer care team to ensure proper customer service is being delivered.

Greet customers and merchants warmly and ascertain problems or reasons for calling.

To handle all enquiries from customers and merchants, and provide appropriate feedback and alternatives within the time limits.

Provide accurate, valid and complete information by using the right methods or tools.

Build sustainable relationships of trust through open and interactive communication.

Identify and assess customers' needs to achieve satisfaction.

Contribute to team effort by accomplishing related results as needed.

Resolve product or service problems via phone, email, mail or social media by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

To provide support and user guidance for the Company's services and products.

Assist in any ad-hoc tasks as and when is assigned by immediate superior.

Job Requirements

• Candidate with at least one (1) year of working experience in customer service is preferred.
• Experience in a call or contact centre environment will be an added advantage.
• Candidate must be good at multitasking and ability to resolve conflict and problems for customers and merchants.
• Good computer literate, especially in MS applications and good troubleshooting skills.
• Able to work independently with minimum supervision and team player.
• The ability to prioritise with excellent time management skills.
• Strong phone contact handling skills and active listening.
• The capacity to remain calm under intense pressure, especially when dealing with angry customers; customer orientation and ability to adapt or respond to different types of characters.
• Good telephone etiquette, i.e. well-presented, tactful, polite, patient and attentive.
• Good interpersonal, communication and organizational skills.
• Good command of Bahasa Malaysia, English and additional speaking or writing language will be a plus.
• Willing to work on shifts including the night shift.
• Minimum six (6) months contract position available at start and conversion as the permanent position will be subjected to individual performance and achievement.

Working locations: Kepong Bandar Sri Damansara, Kuala Lumpur and Bandar Sunway, Selangor.

Education Requirements

• Candidate must possess at least a minimum SPM or above level or any other equivalent qualification.
• Fresh graduates are encouraged to apply as training will be provided.

How this career will benefit you?

Training for a good career development.

Pay range and compensation package

Salary and compensation details will be discussed during the interview process.

Equal Opportunity Statement

NTT Data Payment Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.