Customer Service - Cyberjaya - September Intake

Concentrix; Cyberjaya; On-site; MYR 27,000 - 40,000; Full time

Job summary

Concentrix in Malaysia (Cyberjaya) is seeking voice personnel with a mix of fresh and experienced customer service profiles. The role requires SPM and above, strong communication, and the ability to multitask in a fast-paced setting, including social media and live chat support.

Proficiency in English is advantageous, along with good writing skills. Candidates should be team players, self-starters, and willing to work in a 24/7 shift pattern, including weekends and public holidays, with solid

Qualifications

• Strong communication skills
• Able to converse, read and write effectively in the native language of service
• English proficiency is an added advantage
• Able to multitask in a fast-paced environment
• Excellent writing skills is advantageous

Responsibilities

• Handle voice and live chat interactions with customers
• Familiarity with social media interactions is preferred
• Determine problem sentiment and respond professionally
• Communicate clearly and constructively with customers

Skills

Communication skills

Multitasking

Customer-oriented

Team player

Self-starter

Windows skills

Education

SPM or higher

Tools

Windows OS

Job description

Personnel Role Minimum Hiring Requirements

Voice Mix of fresher and experience profile with customer service aptitude

skills

SPM and above on educational qualification

Possess strong communication skills, including the ability to

converse, read and write (type) effectively in the native language or

language in which services are to be provided

Ability to converse, read and write effectively in English is an added

advantage

Ability to multitask, detail oriented and possess good problem-solving

skills

Customer oriented with strong interpersonal skills and the ability to

communicate effectively with customers

Passionate in helping to resolve customer issues / queries and

A team player who thrives in a fast paced, dynamic environment

A self-starter who is able to work independently and under minimal

supervision

Willing to work in a 24 hrs x 7 days shift work (including

weekends and public holidays)

Good computer skills including the ability to navigate and use multiple

windows

Digital & Live Chat In addition to Minimum Hiring Criteria for Voice Personnel:

Prior experience in handling Social Media or familiar with Social Media

Able to determine the problem/sentiment of each interaction

and responds professionally

Excellent writing skills

Information Technology Services More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more