Cantonese Customer Service

Concentrix; Kuala Lumpur; On-site; MYR 36,000 - 43,000; Full time

Benefits offered by this job

Medical insurance

EPF/SOCSO/EIS

Annual leave 19 days

Medical leave 14 days

Job summary

Concentrix in Malaysia is seeking a Customer Service professional fluent in Cantonese for a full-time role on a 24-hour rotational shift. The position offers a base salary with allowances and potential for internal promotion as the project expands.

Salary includes a basic RM3,500 with KPI-based allowance up to RM300 and additional OT-based pay. Benefits include medical leave, annual leave, and social security contributions.

Qualifications

• Cantonese language proficiency required.
• Full-time role with 24-hour rotational shifts (8h + 1h meal).
• Intake dates: 28 September 2026 and 5 October 2026.

Responsibilities

• Provide customer service on a 24-hour rotational shift basis.

Job description

Customer Service Position requiring Cantonese language proficiency. This is a full-time role operating on a 24-hour rotational shift basis with 5 working days and 2 off days per week. Each shift consists of 8 working hours plus 1 hour meal break.

Intake Date - 28 September and 5 October 2026

Key responsibilities

Provide customer service on a 24-hour rotational shift basis

About you

Basic salary RM3500

KPI allowance based on performance (up to RM300)

Additional allowance for OT program (not forced, based on agent's availability) - RM20+ per hour

Opportunity for internal promotion such as Team Leader, SME as project is expanding

Annual leave - 19 days

Medical leave - 14 days

Medical insurance card

EPF, SOCSO, EIS

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Your application will include the following questions.

• Which of the following statements best describes your right to work in Malaysia?
• What's your expected monthly basic salary?
• How many years' experience do you have in a Customer Service Role?
• Which of the following types of qualifications do you have?
• Which of the following languages are you fluent in?
• How much notice are you required to give your current employer?

Information Technology Services More than 10,000 employees

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

About Concentrix

Concentrix Corporation (Nasdaq: CNXC), is a leading global provider of customer experience (CX) solutions and technology, improving business performance for some of the world’s best brands including over 100 Fortune Global 500 clients and over 115 global disruptor clients. Every day, from more than 40 countries and across 6 continents, our staff delivers next generation customer experience and helps companies better connect with their customers. We create better business outcomes and help differentiate our clients through technology, design, data, process, and people. Concentrix provides services to clients in our key industry verticals: technology & consumer electronics; retail, travel & ecommerce; banking, financial services & insurance; healthcare; communications & media; automotive; and energy & public sector. For more information visit www.concentrix.com to learn more

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