Customer Service cum Admin Executive

Texchem Corporation Sdn Bhd; George Town; On-site; MYR 39,000 - 61,000; Full time

Job summary

Texchem Risk Management Sdn Bhd is seeking a customer-focused professional to handle inquiries and provide accurate information on insurance products and policy terms. You will process applications, renewals, endorsements, and cancellations, and contact customers with renewal quotations.

The role emphasizes proactive renewals, cross-selling opportunities, and strict confidentiality in handling customer information.

Qualifications

• Diploma or Degree in Business Administration, Insurance, Finance or a related field.
• Professional insurance qualifications are an advantage.

Responsibilities

• Respond promptly to customer inquiries via phone, email, Whatsapp and walk-in visits.
• Provide accurate information on insurance products, coverage, premiums and policy terms.
• Process new insurance applications, renewals, endorsements and cancellations.
• Contact customers before policy expiry and provide renewal quotations.
• Encourage policy renewals and identify opportunities for cross-selling additional insurance products.
• Maintain confidential handling of customer information.

Skills

Customer service

Education

Business/Insurance/Finance degree

Job description

Hiring Company : Texchem Risk Management Sdn Bhd

Responsibilities

• Respond promptly to customer inquiries via phone, email, Whatsapp and walk-in visits.
• Provide accurate information or insurance products, coverage, premiums and policy terms.
• Process new insurance applications, renewals, endorsements and cancellations.
• Contact customers before policy expiry and provide renewal quotations.
• Encourage policy renewals and identify opportunities for cross-selling additional insurance products.
• Maintain confidential handling of customer information.

Requirements

• Diploma or Degree in Business Administration, Insurance, Finance or a related field.
• Professional insurance qualifications are an advantage.