Customer Service

Macrolink Express (M) Sdn Bhd; Butterworth; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service company in Butterworth, Malaysia, is seeking individuals for resolving customer queries via various communication channels. Ideal candidates should possess effective communication skills and a pleasant personality. Fresh graduates and SPM leavers are encouraged to apply. This position offers commissions and benefits like KWSP and SOCSO.

Benefits

Commission

KWSP

SOCSO

Medical claim

Annual and medical leave

Qualifications

• Excellent hands-on skills with high attention to detail.
• Positive attitude and a responsible character.
• Self-starter with good communication and interpersonal skills.

Responsibilities

• Resolve customer queries through inbound calls, emails, and live chats.
• Assist customers in using specific features of the social media platform.
• Follow up with customers to ensure issues are resolved.

Skills

Customer service skills

Excellent communication

Interpersonal skills

Job description

Job Responsibilities

• Resolving customer queries through inbound calls, emails, and live chats
• Identifying customer needs and assisting them in using specific feature and functionalities in my client's social media platform
• Following up with customers to ensure their issues are resolved
• Professional customer service skills with a solutions mindset including the ability to deliver an exemplary customer experience
• Exposure to handling inbound calls, email, and chat support

Job Requirements

• Excellent hands-on skills with eye for details
• Ability to work independently.
• Positive attitude and responsible character.
• Pleasant personality with focus on excellence in customer service.
• Prior working experience will be an added advantage.
• Self-starter with good communication and interpersonal skill.
• Possess self-confidence and be able to actively interact with all relevant parties.
• Fresh graduate and SPM leavers are encourage to apply.
• Required language(s): Mandarin, English and Bahasa Malaysia

Job Benefits

• Commission
• KWSP
• SOCSO
• Medical claim included
• Annual and medical leave shall be in accordance with the prevailing Labour Law