Customer Project Manager - Japanese Language Support

Cisco Systems, Inc; Kuala Lumpur; On-site; MYR 180,000 - 300,000; Full time

Job summary

Cisco's Customer Experience Centre (CXC) in Kuala Lumpur is seeking a Project Manager to lead AI-enabled delivery and execution, partnering with executive leadership and major customers to translate technical delivery into compelling business value. You will own program financials, margins, forecasts, and resource allocation, and drive AI-assisted project management across global teams.

This role requires PM certifications, multi-account experience, and proficiency in JIRA/Confluence;

Qualifications

• Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent).
• 6+ years of dedicated Project Management experience in IT, 9–15 years total.
• Experience handling global, customer-facing projects in highly complex organizations.
• Proficiency with MPP, Excel, JIRA, and Confluence.
• PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or PMP/PgMP preferred.
• Japanese language proficiency required; English proficiency for collaboration.

Responsibilities

• Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
• Manage large and complex infrastructure projects within an account or group of accounts
• Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
• Develop and present proposals and final agreements to customers and internal stakeholders
• Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
• Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
• Influence customers in the assessment, planning, and management of related projects
• Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency

Skills

Project management

Stakeholder management

Leadership

Microsoft Project

JIRA

Confluence

PM certifications

Japanese language

English proficiency

Travel readiness

Education

BE/B.Tech or equivalent

Tools

Microsoft Project Plan

Excel

Job description

As a Project Manager within Cisco's Customer Experience Centre (CXC), you will be at the forefront of Cisco's AI-first strategy, driving Execution and Delivery through AI-assisted project management. You will act as a strategic partner to executive leadership and key customer stakeholders, translating complex technical delivery into compelling business value propositions. You will hold full accountability for program-level financial health, including margin optimization, revenue forecasting, and strategic resource allocation.

Key responsibilities

• Oversee complex, high-stakes Projects and Programs across multiple accounts, ensuring alignment with global business objectives and long-term customer success
• Manage large and complex infrastructure projects within an account or group of accounts
• Lead large-scale, cross-functional teams to resolve systemic delivery issues, driving consensus across diverse business units, technology areas, and global theatres
• Develop and present proposals and final agreements to customers and internal stakeholders
• Leverage AI assistants and prompt engineering to automate routine project management tasks, including real-time meeting intelligence, action item tracking, and status reporting
• Utilize the Digitized Delivery platform and AI-driven insights to manage project lifecycles proactively, identifying and mitigating potential risks before they impact timelines
• Influence customers in the assessment, planning, and management of related projects
• Define and institutionalize next-generation project management methodologies under Cisco's PMO framework, fostering a culture of innovation and AI-fluency

About you

• Bachelor's degree in Engineering or Technology (BE/B.Tech or equivalent)
• Minimum 6 years of dedicated Project Management experience within the IT industry, with an overall experience of 9–15 years
• Proven experience in handling global, customer-facing projects in highly complex functional or matrix organizations
• Proficiency in project management tools including Microsoft Project Plan (MPP), Microsoft Excel, JIRA, and Confluence
• Professional PM Certification such as PgMP, PRINCE2, ITIL, SCRUM, or equivalent, with preference given to PMP/PgMP certified professionals
• Japanese language proficiency is required as the role supports Japanese-speaking customers and stakeholders. English proficiency is also required for collaboration with regional and global teams
• Willingness to travel locally and internationally as required by project scope, and adaptability to diverse time zone requirements

About us

Cisco's Customer Experience Centre (CXC) is a strategic business entity within Cisco's broader Customer Experience (CX) organization. CXC serves as a "trusted advisor" environment, helping organizations explore AI-driven insights, secure infrastructure, and digital transformation strategies. Our teams operate across strategic regions worldwide, bridging time zones, languages, and local regulations to deliver a seamless and relevant customer experience. We are passionate about the entire customer lifecycle, from initial vision through adoption to value realization — ensuring that every customer achieves meaningful business outcomes through expert-led engagements.