Customer Program Management Specialist

NPAworldwide; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

NPAworldwide in Johor, Malaysia, seeks a seasoned Program Manager to oversee end-to-end program management for customer accounts in the semiconductor sector. You will coordinate project schedules, ensure on-time deliveries, and lead cross-functional teams to drive successful program execution.

You will engage in pricing and contract negotiations, monitor performance, and provide monthly reporting. Strong leadership, negotiation, and communication skills are essential for success in this role.

Qualifications

• Experience in program management and project planning required.
• Knowledge of manufacturing, planning and SCM is essential.
• Strong negotiation and problem-resolution abilities are required.

Responsibilities

• Oversee day-to-day customer account activities to ensure on-time deliveries.
• Forecast, plan, and monitor efficiency and execution of strategies.
• Support pricing, bids, and contract terms development.
• Manage customer satisfaction through surveys and issue resolution.
• Lead regular program tracking meetings with customers and internal teams.
• Coordinate cost analysis and price variance tracking with finance and SCM.

Skills

Manufacturing process knowledge

Planning & scheduling

SCM knowledge

Pricing & contracts

Negotiation skills

Customer relationship

Problem resolution

Communication skills

Program leadership

Project management

Education

Bachelor's degree in Engineering/ Business Management related field

Job description

Job Description

Works as a member of team responsible for day-to-day activities of customer accounts to ensure that product deliveries are on time and that projects/programs are on schedule/develop action plans to correct out of plan conditions.

With guidance from more experienced team members manages customer account profitability; forecasting, planning and monitoring efficiency and execution of strategies.

Strong participation in pricing/bid preparation and the development and management of contract terms.

Manages and monitors customer satisfaction day to day and formally (customer surveys, self assessments, complaint management, problem resolution, satisfaction management).

Communicates frequently with customers to help ensure satisfaction with the company and the products.

Co-ordinates and hosts regular/as needed program tracking meetings with the customer and internal account team members to ensure ongoing communication and up-to-date progress/status reporting occurs.

Receives and resolves customer issues and complaints. Monitors the impact on inventory of order changes.

Provides performance reporting and analysis for monthly Operations Reviews and quarterly Customer Performance Reviews.

Works with cost engineering, finance and SCM staff to coordinate efforts to analyze costs and price variances.

Qualifications

Knowledge/Skills/Competencies:

• In-depth knowledge of the manufacturing process, planning and scheduling requirements, and SCM.
• In-depth knowledge of the business issues associated with Semiconductor business
• In-depth knowledge of product pricing, contracts and contract negotiations, PPV & NRE tracking
• Thorough understanding of business risks and price make up (Value add and Materials)
• Excellent customer contact, negotiation and problem resolution skills.
• Good presentation, database management and computer skills.
• Ability to manage multiple, detailed projects to a successful end while working under tight time deadlines.
• Strong interpersonal skills and ability to effectively communicate with a wide variety of internal and external customers.
• Ability to effectively lead and motivate a diverse group of employees to achieve high production within tight time deadlines.
• Project Planning skillset & program management skillset is mandatory

Experience & Education

• Min 5 years relevant experience in program management & project planning.
• Bachelor's degree in Engineering/ Business Management related field, or consideration of an equivalent combination of education and program experience

Why Is This a Great Opportunity

• End-to-End Program Management Exposure Offers hands-on involvement in managing customer accounts, coordinating project schedules, monitoring deliverables, and ensuring successful program execution.
• Semiconductor Industry Expertise Provides valuable exposure to semiconductor manufacturing processes, supply chain management, production planning, and industry-specific business operations.
• Commercial and Financial Management Skills Develops expertise in pricing strategies, bid preparation, contract negotiations, cost analysis, profitability monitoring, and financial performance.
• Strategic Customer Relationship Management Provides opportunities to work closely with key customers and cross-functional teams, strengthening stakeholder management, negotiation, and problem-solving capabilities.
• Leadership and Career Advancement Offers opportunities to lead program activities, coordinate diverse teams, manage multiple projects, and develop strong project planning and program management capabilities.