Customer Order Planner Assistant

VAT GROUP; Batu Kawan; On-site; MYR 36,000 - 50,000; Full time

Job summary

VAT Group in Batu Kawan, Malaysia, is seeking a Diploma-qualified planner to join our supply chain team. You will support sales order processing, production scheduling, and data management to ensure timely deliveries.

The role emphasizes cross-functional collaboration with procurement, production, and logistics, and requires strong MS Office and ERP system skills. This is a permanent, full-time position based on-site in Batu Kawan. We value diversity and offer training opportunities.

Qualifications

• Diploma with 1–2 years in Planning, Supply Chain or Business Management.
• Strong communication and cross-functional collaboration.
• Proficient in MS Office and ERP systems (SAP/Dynamics).
• Ability to work under pressure and meet deadlines.

Responsibilities

• Assist in sales order processing and acknowledgement per procedures.
• Perform order maintenance, date updates, rescheduling and follow-up with planners.
• Support production schedule updates and coordinate planning information flow.
• Expedite transfer orders to ensure timely production release.
• Monitor data accuracy in planning systems and databases.
• Prepare reports on sales orders, schedules, inventory, and delivery commitments.
• Escalate shortages or issues to the responsible planner for resolution.
• Track customer orders and ensure planning information is updated promptly.
• Support inventory verification and daily supply chain tasks.

Skills

Strong communication

Cross-functional collaboration

Teamwork

Organizational skills

Problem solving

Ability to work under pressure

Education

Diploma holder

Tools

MS Office

ERP Systems

SAP

Dynamics

PSS

Job description

Location:
Batu Kawan, MY
Employment Type: Permanent
BE GREAT TOGETHER WITH US.
Innovation, Efficiency and Ambition:this is what VAT has stood for over 50 years.
With this passion, VAT has grown to become the leading international developer, manufacturer and supplier of high-performance high-end vacuum valves and vacuum sealing technology, employing over 2000 people worldwide. The headquarters are located in Haag (Switzerland), the production centers in Switzerland, Malaysia, Romania and Taiwan.

• Roles, Responsibilities and Job Expectations
• Assist in sales order processing activities, including order acknowledgement and confirmation according to established procedures.
• Perform sales order maintenance activities, including date updates, rescheduling, and order follow-up under the guidance of planners.
• Support production schedule updates and coordinate information flow between planning and production teams.
• Expediting transfer order transaction to ensure production order release on time.
• Monitor and maintain data accuracy within planning systems and databases.
• Prepare and update reports related to sales orders, production schedules, inventory, and delivery commitments.
• Follow up with internal stakeholders to obtain information required for order fulfillment and planning activities.
• Escalate supply shortages, planning exceptions, or order issues to the responsible planner for resolution.
• Assist in tracking customer orders and ensuring planning information is updated promptly.
• Support inventory verification and data validation activities as assigned.
• Perform routine checks and administrative tasks to support daily supply chain operations.
• Adhere to company policies, procedures, and work instructions.
• Carry out any other duties assigned by supervisors or management.
• Authorities
• Data Management accountability
• Sales order management
• Production order management
• Transfer order management
• Key Competencies and Skills
• Minimum Diploma holder with 1-2 years of experience in Planning, Supply Chain and/or Business Management
• Strong communication skill & cross function collaboration, ability to communicate with cross-functional team and management level.
• Self-motivator who works effectively in team or independent work environments
• Results and customer orientated team player
• Strong interpersonal skills
• Ability to work under pressure and assertiveness
• Possess a strong working team mind-sets
• Working knowledge of MS Office and ERP systems
• Strong organizational and problem-solving skills
• Special Skills (such as special certifications)
• ERP Systeme (e.g. PSS, SAP, Dynamics)
• Materials Management and Operational Purchasing
• Communication with suppliers and internal stakeholder & interfaces
  

VAT is an equal opportunity employer. We see ourselves as a responsible and far-sighted employer that offers not only jobs, but also career and personal development opportunities through various training programs. We recognize the value of employee diversity and provide equal employment opportunity for all qualified application that contributes to innovation, improves customer orientation and employee satisfaction. One-step in this direction is to ensure that people are recognized and fairly compensated for their contributions to the company. In 2021, VAT received the Fair-ON-Pay+ certificate as an acknowledgement for our commitment in ensuring equal pay for equal work between men and women.