Customer Onboarding (Welcome Call) Executive (1 Year Contract)

AIA Malaysia; Kuala Lumpur; On-site; MYR 33,480 - 50,220; Full time

Job summary

A leading insurance firm in Kuala Lumpur is looking for a customer service representative. The role includes introducing products, reinforcing benefits, and exceeding service targets. Candidates should have a degree and 1–2 years of experience, with strong communication skills and integrity. Proficiency in English, Bahasa Malaysia, and/or Mandarin is preferred as the role involves engaging with a diverse customer base. The company encourages multilingual candidates to apply.

Qualifications

• 1–2 years of experience in customer service or related field.
• Passion for customer care and excellence.
• Proficiency in English, Bahasa Malaysia, and/or Mandarin is an advantage.

Responsibilities

• Introduce AIA products and available facilities.
• Reinforce product benefits and build customer loyalty.
• Attend to customer inquiries and complaints promptly.

Skills

Customer care

Complaint handling

Communication skills

Decision-making

Analytical skills

Team player

Education

Degree in a related field

Job description

• Introduce AIA products and available facilities.
• Reinforce product benefits and build customer loyalty.
• Provide accurate information and efficient service.
• Exceed service level and performance targets.
• Conduct customer feedback surveys.
• Liaise with internal departments to resolve gaps.
• Report feedback and resolutions to business lines.
• Attend to customer inquiries and complaints promptly.

Requirements

• Degree in a related field with 1–2 years of experience.
• Passion for customer care and excellence.
• Strong integrity and commitment to satisfaction.
• Clear and professional communication skills.
• Team player with strong work ethic.
• Skilled in complaint handling and resolution.
• Pleasant, patient, and friendly attitude.
• Strong decision-making and analytical skills.
• Detail-oriented with good listening skills.
• Willing to work flexible hours and occasional overtime.
• Proficiency in English, Bahasa Malaysia, and/or Mandarin is an added advantage, as the role involves engaging with a diverse customer base, including Mandarin-speaking customers.
• Multilingual candidates are encouraged to apply.