Customer Master Data Analyst & Steward

ResMed Inc; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Resmed seeks a Customer Master Data Analyst / Data Steward to manage customer master data across CRM, ERP, and MDM systems, ensuring accuracy and governance. You will support onboarding, territory management, and sales reporting, working with cross-functional teams to drive data quality and actionable insights.

You will analyze data, build dashboards, monitor quality metrics, and collaborate with Sales Operations, Customer Service, GTS and Finance to improve governance and processes in a

Qualifications

• Required 3–5 years of experience in data analysis, data stewardship, or master data management.
• Experience with CRM or ERP systems (e.g., Salesforce, SAP, Oracle).
• Strong analytical and problem-solving skills.
• Advanced Excel skills.
• Preferred Experience in med tech, healthcare, or life sciences.
• Familiarity with customer master data or MDM environments.
• Experience with BI tools such as Power BI or Tableau.
• Basic SQL or data querying skills.
• Understanding of data governance and data quality concepts.

Responsibilities

• Maintain and update customer master data across CRM, ERP, and MDM platforms. Review and validate new customer account requests, updates, and hierarchies.
• Analyze customer master data to identify trends, anomalies, and data quality issues. Create dashboards and reports that track data quality metrics and operational KPIs.
• Monitor data quality metrics such as completeness, consistency, and duplicate records. Investigate and resolve data discrepancies with the Data Quality Lead.
• Act as a liaison between Sales Operations, Customer Service, GTS and Finance on customer data-related matters.

Skills

Analytical thinking

Problem solving

Attention to detail

Stakeholder communication

Documentation and process discipline

Tools

Power BI

Tableau

SQL

Excel

Job description

Resmed seeks a Customer Master Data Analyst / Data Steward to manage customer master data across CRM, ERP, and MDM systems, ensuring accuracy and governance. You will support onboarding, territory management, and sales reporting, working with cross-functional teams to drive data quality and actionable insights.

You will analyze data, build dashboards, monitor quality metrics, and collaborate with Sales Operations, Customer Service, GTS and Finance to improve governance and processes in a