Data Analyst/Steward

ResMed Inc; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Resmed seeks a Customer Master Data Analyst / Data Steward to manage customer master data across CRM, ERP, and MDM systems, ensuring accuracy and governance. You will support onboarding, territory management, and sales reporting, working with cross-functional teams to drive data quality and actionable insights.

You will analyze data, build dashboards, monitor quality metrics, and collaborate with Sales Operations, Customer Service, GTS and Finance to improve governance and processes in a

Qualifications

• Required 3–5 years of experience in data analysis, data stewardship, or master data management.
• Experience with CRM or ERP systems (e.g., Salesforce, SAP, Oracle).
• Strong analytical and problem-solving skills.
• Advanced Excel skills.
• Preferred Experience in med tech, healthcare, or life sciences.
• Familiarity with customer master data or MDM environments.
• Experience with BI tools such as Power BI or Tableau.
• Basic SQL or data querying skills.
• Understanding of data governance and data quality concepts.

Responsibilities

• Maintain and update customer master data across CRM, ERP, and MDM platforms. Review and validate new customer account requests, updates, and hierarchies.
• Analyze customer master data to identify trends, anomalies, and data quality issues. Create dashboards and reports that track data quality metrics and operational KPIs.
• Monitor data quality metrics such as completeness, consistency, and duplicate records. Investigate and resolve data discrepancies with the Data Quality Lead.
• Act as a liaison between Sales Operations, Customer Service, GTS and Finance on customer data-related matters.

Skills

Analytical thinking

Problem solving

Attention to detail

Stakeholder communication

Documentation and process discipline

Tools

Power BI

Tableau

SQL

Excel

Job description

Let's talk about the team:

The Customer Master Data Analyst / Data Steward is responsible for the operational management, analysis, and continuous improvement of customer master data used across commercial and operational systems. This role ensures customer data is accurate, complete, and maintained according to established governance and quality standards. Working closely with the Data Quality Lead and Data Governance Lead, the role supports daily data stewardship activities, performs data analysis to identify issues or trends, and provides reporting that enables Sales Operations and commercial teams to make informed decisions. The role acts as a key bridge between business users and technical teams, ensuring customer data supports critical processes such as customer onboarding, territory management, sales reporting, and order fulfillment.

Let's talk about the role:

1. Customer Data Stewardship: Maintain and update customer master data across CRM, ERP, and MDM platforms. Review and validate new customer account requests, updates, and hierarchies. Ensure data changes comply with established governance standards and business rules. Support ongoing maintenance of customer attributes including segmentation, addresses, identifiers, and account relationships.
2. Data Analysis & Reporting: Analyze customer master data to identify trends, anomalies, and potential data quality issues. Create dashboards and reports that track data quality metrics and operational KPIs. Support commercial reporting needs related to customer segmentation, territory alignment, and account performance.
3. Data Quality Monitoring: Monitor data quality metrics such as completeness, consistency, and duplicate records. Investigate and resolve data discrepancies in collaboration with the Data Quality Lead. Support root cause analysis and remediation of recurring data issues.
4. Cross-Functional Collaboration: Act as a liaison between Sales Operations, Customer Service, GTS and Finance on customer data-related matters. Support governance initiatives by documenting data definitions, data lineage, and stewardship processes. Participate in projects involving CRM, ERP, and master data management improvements.

Let's talk about you:

• Required 3-5 years of experience in data analysis, data stewardship, or master data management.
• Experience working with CRM or ERP systems (e.g., Salesforce, SAP, Oracle).
• Strong analytical and problem-solving skills.
• Advanced Excel skills.
• Preferred Experience in med tech, healthcare, or life sciences.
• Familiarity with customer master data or MDM environments.
• Experience with BI tools such as Power BI or Tableau.
• Basic SQL or data querying skills.
• Understanding of data governance and data quality concepts.

Tools & Skills

Data & Analytics Tools

• Excel (advanced)
• Power BI / Tableau
• SQL (preferred)
• Data profiling tools

Enterprise Systems

• Salesforce or other CRM platforms
• SAP / Oracle ERP systems
• MDM platforms (e.g., Informatica, SAP MDG)

Core Skills

• Data analysis and interpretation
• Attention to detail and data accuracy
• Stakeholder communication
• Documentation and process discipline
• Problem solving and root cause investigation

Joining us is more than saying "yes" to making the world a healthier place. It's discovering a career that’s challenging, supportive and inspiring. Where a culture driven by excellence helps you not only meet your goals, but also create new ones. We focus on creating a diverse and inclusive culture, encouraging individual expression in the workplace and thrive on the innovative ideas this generates.

We commit to respond to every applicant.

Resmed (NYSE:RMD, ASX: RMD) creates life-changing health technologies that people love. We're relentlessly committed to pioneering innovative technology to empower millions of people in more than 140 countries to live happier, healthier lives. Our AI-powered digital health solutions, cloud-connected devices and intelligent software make home healthcare more personalized, accessible and effective. Ultimately, Resmed envisions a world where every person can achieve their full potential through better sleep and breathing, with care delivered in their own home. Learn more about how we're redefining sleep health at Resmed.com and follow @Resmed.