Customer Manager

Airbus; Sepang; On-site; MYR 60,000 - 90,000; Full time

Job summary

Airbus Customer Services Sdn Bhd is seeking a professional to support and deliver robust maintenance engineering solutions, ensuring customer expectations are met with high reliability and safety. You will coordinate with customers during maintenance programs, provide on-site assistance, and contribute to service quality and contract fulfillment.

The role involves educating customers via maintenance seminars, addressing feedback, and maintaining fleets in airworthy condition while aligning with

Qualifications

• Awareness of potential compliance risks and act with integrity.
• Commitment to delivering robust solutions meeting customer expectations.
• Ability to manage multiple customer relationships and fulfill contracts.
• Willingness to support on-site maintenance activities and participate in seminars.

Responsibilities

• Act as focal point for scheduled maintenance engineering support and services.
• Understand and communicate internal Customer needs for Maintenance Engineering Services and Retrofit Solutions - Service Bulletins.
• Facilitate technical discussion with the customer.
• Listen and help customers maintain fleets safely and in airworthy condition.
• Communicate Customer interests/feedback to the service team.
• Be closer to customer and address operational needs.
• Support Parking & Storage and Return To Service teams in daily activities.
• Manage a portfolio of customers for the delivery of Maintenance Engineering services on cost, on time & on quality.
• Perform airline on-site assistance for maintenance programme, planning evaluation and other services.
• Recurrent review with the customer to address Maintenance Engineering Services and Retrofit topics.
• Lecturer at the schedule maintenance seminar.
• Ensure Maintenance Engineering Services contracts fulfillment.
• Improve Customer satisfaction and ensure active follow up of each customer by various communication means.

Job description

Your main mission will be to support and contribute to the delivery of robust and reliable solutions meeting customers expectations and enhance collaboration with our customers.

CUSTOMER SUPPORT

• Act as the focal point for scheduled maintenance engineering support and services
• Understand and communicate internally Customer needs for all Maintenance Engineering Services and Retrofit Solutions - Service Bulletins
• Facilitate technical discussion with the customer
• Listen and help customers maintain fleets efficiently in safe and airworthy conditions.
• Communicate Customer interests / feedback to the service team
• Be closer to customer and address operational needs
• Support Parking & Storage and Return To Service team in their daily activities

CUSTOMER SERVICES

• Manage a portfolio of customers for the delivery of Maintenance Engineering services on cost, on time & on quality;
• Perform airline on-site assistance for maintenance programme, planning evaluation and other services;
• Recurrent review with the customer to address Maintenance Engineering Services and Retrofit topics (support & service)
• Lecturer at the schedule maintenance seminar
• Ensure Maintenance Engineering Services contracts fulfillment
• Improve Customer satisfaction and ensure active follow up of each customer by various communication means (teleconferences, webex, emails and meetings).
• Ensure that airlines maintenance programmes/planning deliverables are produced and delivered in accordance with customer's expectations;

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

Company

Airbus Customer Services Sdn Bhd

Employment Type

Permanent

Experience Level

Professional

Job Family

Customer Eng.&Technical Support&Services

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