Customer Experience Lead - Global Ops & Logistics

Honeywell Technologies; Kuala Lumpur; On-site; MYR 90,000 - 110,000; Full time

Job summary

Honeywell Technologies in Kuala Lumpur seeks an Exp Cust Exp Professional to be the ambassador for customers in the HBT BHQ team. You will report to the Sr Cust Exp Supervisor and handle orders, pricing checks, SAP order bookings, and customer communications.

The role emphasizes coordinating with Sales, Finance, and Logistics to ensure timely payments, export shipments, and accurate documentation, while maintaining KPIs and customer satisfaction.

Qualifications

• Functional knowledge of Operations, Inventory management, Strong Customer Relationship.
• Excellent Interpersonal and effective communication skills.
• Process oriented and strong Analytical skills.
• Knowledge of MS Office, Power Point, Order management tools, SAP is a must

Responsibilities

• Receiving orders and scrutiny of the PO.
• Checking Price approval (from system SFDC).
• Order Booking in SAP.
• Share item wise material/order status with Sales/ Customer.
• Sharing Performa invoice with Sales and Customer for making the payment if any.
• Coordinating with sales on the payment collection.
• On the finance approval (credit checks) generating pick slip and sharing with 3rd party logistics.
• Prepare shipping documents for export shipment.
• Provider for the movement of the material.
• Generating Debit Note and Credit Note for Freight, and sales return etc.
• Sharing Reports:- coordinating with Various functions
• Promptly resolve customer service issues to the customer’s satisfaction per company procedures and standards; (that includes FCR, CCR, CSAT and ASAT)
• You will be accountable for meeting individual (KPIs) and team goals.
• Coordinating with warehouse for material movement and further follow up with Customer and sales team where the shipment are not moving from warehouse
• Following Honeywell policies and legal policies.

Skills

Operations knowledge

Customer relationship

Interpersonal communication

Analytical skills

Tools

SAP

MS Office

PowerPoint

Order management tools

Job description

Honeywell Technologies in Kuala Lumpur seeks an Exp Cust Exp Professional to be the ambassador for customers in the HBT BHQ team. You will report to the Sr Cust Exp Supervisor and handle orders, pricing checks, SAP order bookings, and customer communications.

The role emphasizes coordinating with Sales, Finance, and Logistics to ensure timely payments, export shipments, and accurate documentation, while maintaining KPIs and customer satisfaction.