Customer Experience & Feedback Specialist

IOI Properties Group; Puchong; On-site; MYR 39,000 - 69,000; Full time

Job summary

Jora Malaysia is seeking a Customer Relations Executive to handle customer feedback, inquiries, and complaints. You will assist in feedback analysis and data compilation from surveys on customer satisfaction and expectations.

You will provide management with survey reports on customer satisfaction for continuous improvement in product and service quality, support community events to enhance the company image, and keep records updated with product launches and regulatory news.

Qualifications

• Degree in Business Administration, Sociology, Mass Communications, Marketing or Property Management.
• Minimum 2 years of relevant working experience.
• Experience in Property/Real Estate/Banking/Hospitality & Tele-communication industries preferred.

Responsibilities

• Attend to all customer feedback i.e. enquiries, suggestions and complaints.
• Assist in feedback analysis and compilation of data from surveys on customer feedback, customer satisfaction and expectations.
• Provide Management with survey report identifying level of customer satisfaction for continuous improvement in product and service quality.
• Assist in customer relations activities and community events aimed at enhancing company image.
• Updating of relevant records related to customer feedback and customer satisfaction e.g. latest product launches, general information released by the local authorities and related news.

Skills

Communication skills

Interpersonal skills

Organizational skills

Time management

Administrative skills

Customer relations

Education

Degree in Business Administration

Job description

Jora Malaysia is seeking a Customer Relations Executive to handle customer feedback, inquiries, and complaints. You will assist in feedback analysis and data compilation from surveys on customer satisfaction and expectations.

You will provide management with survey reports on customer satisfaction for continuous improvement in product and service quality, support community events to enhance the company image, and keep records updated with product launches and regulatory news.