Customer Development Manager (Pharmacy Channel)

BEIERSDORF (MALAYSIA) SDN BHD; Selangor; On-site; MYR 60,000 - 120,000; Full time

Job summary

BEIERSDORF (MALAYSIA) SDN BHD is seeking a skilled account manager to develop and implement account strategies, driving profitable growth and strong customer relationships in Malaysia. You will work with shopper and customers marketing and sales to maximize brand communications and trade execution in store.

You will collaborate across departments to negotiate with key accounts, provide ongoing support to high-value clients, and ensure timely AR and budget adherence, leveraging FMCG experience

Qualifications

• Bachelor’s degree / diploma in business development or other related fields.
• At least 4 years’ experience in key account management or similar area of multi-national companies, preferably in FMCG.
• Analytical, business acumen, negotiation, customer-oriented, presentation, result-driven.
• Computer literacy in MS Office.
• Good command in English both spoken and written.

Responsibilities

• Develop and implement account strategies to achieve profitable growth and strong customer relationships.
• Collaborate with shopper & customers marketing and sales to maximize brand communications and trade execution in store.
• Lead and monitor strategies for sales, marketing, customer retention, advertising, pricing and distribution.

Skills

Key account management

Negotiation

Analytical

MS Office

English proficiency

Education

Bachelor's degree or diploma in business development or related field

Tools

MS Office

Job description

• Responsible for account strategy development & implementation to achieve profitable business growth and relationship with customers.
• The account strategies need to be in line with shoppers marketing, brand strategies and sales objectives.
• This role will be to work closely with shopper & customers marketing and sales department to ensure brand communications and trade execution are maximized in store.

Key Accountabilities

Derive Business Strategy and Objective

• Contribute to development of sales, marketing, customer retention, advertising, pricing, distribution strategies.

Customer Orientated

• Develop and maintain strategic business relationships with customers.
• Negotiate sales with existing and new customers who are of strategic importance to the organization.
• Provide ongoing support to high value clients and ensure high-quality customer service is being delivered.
• Identify customer needs and opportunities by analyzing sales gaps & developing strategies to minimize or close gaps.
• Serves as a liaison between clients and company departments.
• Familiar with outlet’s sales operation in terms of merchandising and ordering process.
• Possess very detailed product knowledge as well as thorough knowledge of client business.

Leadership (Manage, Oversee, Guidance, Coaching, Motivation etc.)

• Monitor business to adhere to the company's business strategy.

Derive and Implement Business Process

• Leading & Ensure all NPL Listed on timely basis.
• Meeting company Account Receivable objective by maintaining healthy aging level.

Enhance Sales Activities to Ensure Cost and Process Efficiency

• Manage trade budget, A&P, trading term discussion within budget allocated.
• Ensure trade return rate within company’s objective, good market hygiene in the trade with FIFO practices.
• Maximizing ROI by evaluating incremental of sales and trade investment of each position monthly basis.

Obtain and Alert with Competitive Knowledge on Market Trend, Movement and Practice

• Keep abreast of the latest market trends and development, with sound knowledge of competitors' activities.

Key Requirements

• Bachelor’s degree / diploma in business development or other related fields.
• At least 4 years’ experience in key account management or similar area of multi-national companies, preferably in FMCG.
• Analytical, business acumen, negotiation, customer-oriented, presentation, result-driven.
• Computer literacy in MS Office.
• Good command in English both spoken and written.

Additional information

Location : Level 12, Tower, 1, PJ33, 3, Jalan Professor Khoo Kay Kim, Seksyen 13, 46200 Petaling Jaya, Selangor

Unlock job insights

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For over 140 years, Beiersdorf has been a companion in people’s lives, caring for healthy beautiful skin. With our global core brands NIVEA, Eucerin, La Prairie and Hansaplast, Beiersdorf is a worldwide leader in skin care. On a local scale, we have strong positions with brands like Aquaphor, Coppertone, Chantecaille, Labello, 8x4, atrix, Hidrofugal, Maestro, Skin Stories und Florena.

Our more than 20.000 employees in more than 170 affiliates all over the world are the reason why we can grow fast and sustainably. Behind each brand, each product and each success are our people whose passion and entrepreneurial spirit make us a global leader in skin care. And our care has always gone further: We at Beiersdorf CARE BEYOND SKIN. We care for people and are committed expand our positive impact to our environment, our society and our consumers.

Do you enjoy working for beloved brands trusted by millions of people throughout the world while developing yourself further? And would you like to help shape the future of products like NIVEA and Eucerin while caring beyond to create impact to our consumers, our society and the planet? Then explore the exciting career paths offered by the inventor of modern skin care and discover the many interesting opportunities for advancement and challenging responsibilities we provide all over the world. Whether you’re a career starter or a seasoned professional, or whether your background is in sciences or business, our open, integrative and purposeful corporate culture fosters excellence and will give you the freedom you need to let your entrepreneurial spirit unfold and to live out your enthusiasm for brands, people, and innovative technologies and markets.

WE ARE SKIN CARE

CARE FOR SKIN – CARE FOR PEOPLE

For over 140 years, Beiersdorf has been a companion in people’s lives, caring for healthy beautiful skin. With our global core brands NIVEA, Eucerin, La Prairie and Hansaplast, Beiersdorf is a worldwide leader in skin care. On a local scale, we have strong positions with brands like Aquaphor, Coppertone, Chantecaille, Labello, 8x4, atrix, Hidrofugal, Maestro, Skin Stories und Florena.

Our more than 20.000 employees in more than 170 affiliates all over the world are the reason why we can grow fast and sustainably. Behind each brand, each product and each success are our people whose passion and entrepreneurial spirit make us a global leader in skin care. And our care has always gone further: We at Beiersdorf CARE BEYOND SKIN. We care for people and are committed expand our positive impact to our environment, our society and our consumers.

Do you enjoy working for beloved brands trusted by millions of people throughout the world while developing yourself further? And would you like to help shape the future of products like NIVEA and Eucerin while caring beyond to create impact to our consumers, our society and the planet? Then explore the exciting career paths offered by the inventor of modern skin care and discover the many interesting opportunities for advancement and challenging responsibilities we provide all over the world. Whether you’re a career starter or a seasoned professional, or whether your background is in sciences or business, our open, integrative and purposeful corporate culture fosters excellence and will give you the freedom you need to let your entrepreneurial spirit unfold and to live out your enthusiasm for brands, people, and innovative technologies and markets.