Customer Claims Analyst I (12 months contract) (Global Business Services)

Kimberly-Clark Corporation; Petaling Jaya; On-site; MYR 47,000 - 71,000; Full time

Benefits offered by this job

Flexible Work Model

Inclusion & Diversity

Equal Opportunity Employer

Job summary

Kimberly-Clark Corporation in Kuala Lumpur seeks a Customer Claims Analyst I for a 12-month contract to support its Global Business Services team. You will validate and process customer claims, coordinate with sales and finance, and drive process improvements in dispute handling.

The role requires a degree in Accounting or Finance and 1–3 years of relevant experience, with strong English communication and collaboration skills.

Qualifications

• Degree in Accounting or Finance or related field.
• 1–3 years of relevant working experience; FMCG/SSC experience preferred.
• Independent, proactive, with maturity and initiative.
• Strong communication and interpersonal skills.
• Knowledge of internal controls and CI mindset.
• Proficient in MS Office; SAP knowledge beneficial.

Responsibilities

• Validate and process customer claims accurately and timely.
• Coordinate with Key Account Manager to close exception claims.
• Update status in dispute cases with latest actions.
• Suggest process improvements to increase efficiency.
• Prepare weekly claims exception reports.
• Collaborate with Sales, Credit & Collections, and Finance.
• Support LEAN initiatives to eliminate waste.
• Provide ad-hoc reports for management.
• Attend audits and respond to inquiries.

Skills

Analytical skills

Written & spoken English

Interpersonal skills

Attention to detail

Education

Bachelor's degree in Accounting or Finance

Tools

Microsoft Office

SAP

Job description

Customer Claims Analyst I (12 months contract) (Global Business Services)

Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend® at Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact. You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Role Overview & Primary Accountabilities

• Ensuring timely and accurate validation and processing of customer claims from all customers.
• Coordinate, follow-up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled on timely manner.
• Manage and update status in Dispute cases to reflect latest action done.
• Provide recommendations to the business and develop processes that improve the efficiency of current manual processes within the claim’s payment area.
• Compile and review the weekly claims exception reports for all customers.
• Liaise with the relevant Customer Manager where action is required.
• Identify and make recommendations that optimize business processes and improve financial and internal controls and other business practices.
• Proactively work and collaborate with internal customers to ensure the type and quality of services provided support them in the achievement of their business objectives and efficiently provide the essential administrative support services to the organization.
• To attend to ad‑hoc requests from internal/external Auditors on audit schedules and claims enquiries.
• Handle escalations in a professional and courteous manner and provide diligent follow‑up with applicable customers as required.
• Acting as intermediary between Sales Team, Credit and Collections, and Finance Team for unusual enquiries and non‑standard requests.
• Other Ad‑hoc reports and request from Management.
• Continuous Improvement Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form.
• Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities.

Essential Requirements

• Degree in Accounting or Finance or related field.
• Minimum 1-3 years of relevant working experience and preferably in the same capacity.
• Sales exposure or experience is desirable.
• An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.
• A good team player with good communication & interpersonal skills.
• Good command of written and oral English with strong interpersonal, negotiation & influencing skills.
• Knowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset.
• Computer literate with good knowledge of Microsoft Office and computerized accounting software.
• Knowledge in SAP will be an added advantage.
• Experience in an FMCG industry is preferred.
• Having worked in a Shared Service Centre (SSC) would be an added advantage.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

Flexible Work Model

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in‑person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

Inclusion & Diversity

And finally, the fine print…. For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompasses the experiences of our consumers.

Equal Opportunity Statement

We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

Relocation

No Relocation: This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

#LI-Hybrid

#LI-Hybrid

Job Details

• Primary Location: Kuala Lumpur Office
• Additional Locations: (none specified)
• Worker Type: Employee Worker Sub-Type Fixed Term (Fixed Term) Time Type Full time

Corporate Description

Fueled by ingenuity, creativity, and an understanding of people's most essential needs, we’re working to find new ways to make a positive impact on the world we share. Kimberly-Clark and its trusted brands, including Huggies, Kleenex, Scott, Kotex, Cottonelle, Poise, Depend, Andrex, Pull‑Ups, GoodNites, Intimus, Neve, Plenitud, Sweety, Softex, Viva and WypAll, are an indispensable part of life for people in more than 175 countries by helping individuals experience more of what's important to them. We use sustainable practices that support a healthy planet, build stronger communities, and ensure our business thrives for decades to come. To learn more about the company's 150-year history of innovation, visit kimberly-clark.com.