Customer Claims Analyst I (12 months contract) (Global Business Services)

Kimberly--clar; Kuala Lumpur; Hybrid; MYR 42,000 - 66,000; Full time

Benefits offered by this job

Flexible work model

Global brand exposure

Job summary

Kimberly-Clark Corporation in Malaysia is hiring a Customer Claims Analyst for its Global Business Services. The role focuses on validating customer claims, coordinating with account managers, and improving payment processes to strengthen internal controls.

The ideal candidate has 1–3 years of relevant experience, strong English communication, and a proactive, analytical mindset within an FMCG/SSC context. Hybrid work options are available.

Qualifications

• Degree in Accounting or Finance or related field.
• Minimum 1-3 years of relevant experience, preferably in the same capacity.
• Sales exposure or experience is desirable.
• Independent, proactive, analytical with integrity & initiative.
• Strong team player with good communication and interpersonal skills.
• Proficient in English with negotiation and influencing skills.
• Knowledge of internal control procedures and CI mindset.
• Proficient with Microsoft Office; SAP knowledge is a plus.
• Experience in FMCG or SSC experience is advantageous.

Responsibilities

• Validate and process customer claims accurately and timely.
• Coordinate with Key Account Manager to close exception claims promptly.
• Manage and update status in dispute cases.
• Provide process improvements to increase efficiency in claims payment.
• Prepare weekly claims exception reports and liaise with Customer Manager.
• Identify opportunities to optimize processes and strengthen internal controls.
• Collaborate with internal customers to support business objectives and admin tasks.
• Assist auditors with ad-hoc requests and audit schedules.
• Handle escalations professionally and follow up with customers as needed.
• Serve as intermediary between Sales, Credit & Collections, and Finance for unusual inquiries.
• Generate other ad hoc reports as required by Management.

Skills

Microsoft Office

SAP

English communication

Continuous Improvement

Education

Accounting or Finance degree

Tools

SAP

Job description

Customer Claims Analyst - (Global Business Services)

Join the team behind iconic brands like Huggies®, Kotex®, Poise®, Depend® At Kimberly-Clark, it’s all here for you—innovation, growth, and the chance to make a real impact.

You’re not the person who will settle for just any role. Neither are we. Because we’re out to create Better Care for a Better World, and that takes a certain kind of person and teams who care about making a difference. Here, you’ll bring your professional expertise, talent, and drive to building and managing our portfolio of iconic, ground-breaking brands. In this role, you’ll help us deliver better care for billions of people around the world. It starts with YOU.

About You

You perform at the highest level possible, and you appreciate a performance culture fueled by authentic caring. You want to be part of a company actively dedicated to sustainability, inclusion, wellbeing, and career development.

Role Overview & Primary Accountabilities

• Ensuring timely and accurate validation and processing of customer claims from all customers.
• Coordinate, follow-up and liaise with relevant Key Account Manager to ensure exception claims that require clarification and assistance from sales team are being closed and settled on timely manner.
• Manage and update status in Dispute cases to reflect latest action done.
• Provide recommendations to the business and develop processes that improve the efficiency of current manual processes within the claim’s payment area.
• Compile and review the weekly claims exception reports for all customers. Liaise with the relevant Customer Manager where action is required.
• Identify and make recommendations that optimize business processes and improve financial and internal controls and other business practices.
• Proactively work and collaborate with internal customers to ensure the type and quality of services provided support them in the achievement of their business objectives and efficiently provide the essential administrative support services to the organization.
• To attend to ad-hoc requests from internal/external Auditors on audit schedules and claims enquiries.
• Handle escalations in a professional and courteous manner and provide diligent follow-up with applicable customers as required.
• Acting as intermediary between Sales Team, Credit and Collections, and Finance Team for unusual enquiries and non-standard requests.
• Other Ad hoc reports and request from Management.

Continuous Improvement

• Support the development of a culture of continuous improvement by supporting LEAN concepts, tools, and methodologies to eliminate waste in all its form.
• Work collaboratively with other team members to identify opportunities to streamline and improve department efficiency and participate in the implementation of those opportunities.

To succeed in this role, you will need the following qualifications:

Essential Requirements

• Degree in Accounting or Finance or related field.
• Minimum 1-3 years of relevant working experience and preferably in the same capacity.
• Sales exposure or experience is desirable.
• An independent, resilient and proactive person with a high degree of maturity, analytical skills, integrity & initiative.
• A good team player with good communication & interpersonal skills.
• Good command of written and oral English with strong interpersonal, negotiation & influencing skills.
• Knowledge of internal control procedures, policies and practices with strong Continuous Improvement (CI) mindset.
• Computer literate with good knowledge of Microsoft Office and computerized accounting software. Knowledge in SAP will be an added advantage.
• Experience in an FMCG industry is preferred.
• Having worked in a Shared Service Centre (SSC) would be an added advantage.

Led by Purpose. Driven by You.

Total Benefits

We believe that our employees are our greatest asset, and we're committed to providing them with the resources they need to be successful. If you're looking for a rewarding career with a company that cares about its employees, then Kimberly-Clark is the place for you.

Flex That Works at Kimberly-Clark

We believe great work happens when people come together with purpose. That’s why we offer a flexible work model that blends remote work with intentional in-person collaboration — helping you connect, grow, and innovate while maintaining the balance you value.

And finally, the fine print….

For Kimberly-Clark to grow and prosper, we must be an inclusive organization that applies the diverse experiences and passions of its team members to brands that make life better for people all around the world, which is why we seek to build a workforce that encompassesthe experiences of our consumers.When you bring your original thinking to Kimberly-Clark, you fuel the continued success of our enterprise. We are a committed equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation, gender identity, age, pregnancy, genetic information, citizenship status, or any other characteristic protected by law.

The statements above are intended to describe the general nature and level of work performed by employees assigned to this classification. Statements are not intended to be construed as an exhaustive list of all duties, responsibilities and skills required for this position.

Employment is subject to verification of local policies.

No Relocation:

This role is available for local candidates already authorized to work in the role’s country only. Kimberly-Clark will not provide relocation support for this role.

#LI-Hybrid