Customer Centres, Analyst (Sandakan)

AIA Malaysia; Sandakan; On-site; MYR 30,000 - 48,000; Full time

Job summary

AIA Malaysia is looking for a customer service professional to handle inquiries, billing, service requests and complaints for customers in Sabah/Sandakan.

The role requires a diploma or degree, or equivalent experience, and experience in a call centre or customer service. Strong communication, problem-solving, and a patient, friendly attitude are essential.

Qualifications

• Diploma or degree in any discipline; non-degree holders with strong related experience may apply.
• Relevant experience in Customer Service / Call Centre preferred.
• Excellent communication, professional writing, and customer-first mindset.

Responsibilities

• Provide services to customers related to sales, promotions, billing inquiries, service requests, suggestions and complaints.
• Provide product and service information to customers, agents, and business partners as appropriate.
• Identify upselling opportunities to maintain and increase income streams from customer relationships.
• Recommend and implement programs to support customer needs.
• Resolve customer claims and complaints.
• Develop initiatives to proactively inform and educate customers.
• Coordinate customer surveys with marketing and develop improvement plans.

Skills

Customer service

Communication skills

Integrity

Team player

Multi-tasking

Education

Diploma/Degree

Job description

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints

About The Role

• Responsible for providing services to customers relating to areas such as sales, sales promotions, billing inquiries, service requests, suggestions and complaints.
• Provide product and service information to customers and to agents and business partners as appropriate.
• Identify upselling opportunities to maintain and increase income streams from customer relationships.
• Recommend and implement programs to support customer needs.
• Resolve customer claims and complaints.
• Develop initiatives to proactively inform and educate customers.
• Coordinate customer survey with marketing team and develop improvement plans in response to customer survey.
• May develop and deliver functional / technical training in customer service-related areas.
  

Minimum Requirements

• Education – Diploma, Degree holder in any discipline and/or non degree holders with strong related working experience.
• Experience – Relevant experience, preferably at least one year in Customer Service / Call Centre.
• Demonstrated experience in customer service.
• Passion for excellence with respect to treating and caring for customers.
• Highly developed sense of integrity and commitment to customer satisfaction.
• Ability to communicate clearly and professionally, both verbally and in writing.
• Possess a strong work ethic and team player mentality.
• Ability to handle and manage customer complaints.
• Has a pleasant, patient and friendly attitude.
• Strong decision making and analytical abilities.Strong detail orientation and communication/listening skills.Willingness to work a flexible schedule and occasional overtime when needed.Fresh graduates are highly encouraged to apply.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.