Customer Care Consultant - Inbound

Brandt Business Services Sdn Bhd; Subang Jaya; On-site; MYR 28,000 - 50,000; Full time

Job summary

Brandt is seeking a Customer Care Consultant in Malaysia to engage with customers via inbound calls and digital channels. The role requires at least 1 year in a contact center, strong English and Bahasa Malaysia communication, and a willingness to upsell/cross-sell Telco Home Fibre and mobile plans.

Mandarin is a bonus and may be required for Mandarin-speaking customers. Ideal candidates will possess a SPM or equivalent, be capable of fast-paced reporting to management, and have good digital

Qualifications

• Minimum 1 year in a contact center environment.
• Strong communication and language skills in English and Bahasa Malaysia.
• Willing to up-sell and cross-sell during inbound calls.
• Basic digital literacy with apps and chat platforms.
• Mandarin proficiency is a bonus.

Skills

Communication

Interpersonal

Customer Service

Sales

Digital Literacy

Technical Support

Contact Center

Language Proficiency

Education

SPM

Tools

WhatsApp

ChatBOT

Job description

Good Communication Skills:Language proficiency in both English and Bahasa Malaysia.

Interpersonal Skills:Strong ability to engage and communicate effectively with customers.

Customer Service Skills:A solid foundation in providing excellent customer care.

Experience: A minimum of 1 year working in a Contact Center environment.

Sales Capability: Ability and willingness to up-sell and cross-sell during inbound calls (e.g. promoting Telco Home Fibre, upgrading mobile plans).

Digital Literacy:Basic knowledge of digital tools and platforms (App, WhatsApp, ChatBOT platforms, etc)

Technical Support Skills:Basic troubleshooting and technical support knowledge would be an advantage.

Requirements:

Must possess at least a SPM in any relevant field with at least 1 year working experience in Customer Service.

Required language (s): English & Bahasa Malaysia, and preferably Mandarin. (Mandarin proficiency is a bonus. We are looking for Mandarin-speaking candidates who will be serving Mandarin-speaking customers.)

Candidates have full working rights for Malaysia.

Excellent verbal/written communication skills in both English and Malay languages.

Ability to communicate results to management and in a fast paced environment.

Able to start work immediately.

Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.

Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.

In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.

Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach

Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.

Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.

In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.

Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach

Brandt is a training specialist, consulting and business transformation outsourcing company focused on enabling clients to positively transform their customer strategy and operations through improving the quality, performance and efficiency of the approach and people and deliver an improved customer experience.

Built on the company’s core expertise, Brandt helps organizations achieve enhanced service levels through transforming the approach, performance, quality and efficiency of the organization and its people.

In addition, Brandt focuses on improving the customer management, quality and performance of individuals, teams and functions in delivering world class operational standards in Customer Management Excellence.

Brandt works with organizations to integrate strategies across a broad perspective all elements of their business to support their customers. We are the “final enabler” to help organization achieve operational efficiencies aligned to their business strategy. Investment in technology is therefore optimized.

Organizations have historically seen outsourcing as a cost reduction exercise, and often seen a less than positive impact on quality or the customer experience. Brandt’s offering in business transformation seeks to manage the landscape of creating customer branded experience via an end-to-end approach

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What can I earn as a Customer Care Consultant