Customer Account Specialist (Korean Speaking)

Hewlett Packard Enterprise Development LP; Kuala Lumpur; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Hewlett Packard Enterprise Development LP in Kuala Lumpur, Malaysia, is seeking a Customer Account Specialist who speaks Korean. The role is hybrid, requiring an average of two days per week from an HPE office, and focuses on delivering high-quality customer experience across lifecycle processes.

You will manage service requests through multiple channels, build strong relationships including with higher management, and collaborate with internal teams to drive customer solutions.

Qualifications

• Korean language proficiency is mandatory.
• Minimum 2 years in a customer-facing or support role.
• Strong written and spoken English skills.

Responsibilities

• Deliver customer experience within lifecycle processes.
• Handle service requests via email, phone, post, and customer portal.
• Build and maintain strong internal and external customer relationships including higher management.
• Collaborate with cross-functional teams to support customer solutions and projects.

Skills

Korean language

English language

Customer service

Job description

## Customer Account Specialist (Korean Speaking)Apply: Kuala Lumpur, Selangor, Malaysia: Full time: Posted Today: 1211870Customer Account Specialist (Korean Speaking)This role has been designed as 'Hybrid' with a requirement that you will work on average 2 days per week from an HPE office.**Who We Are:**Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.**Job Description:****CAS – Customer Account Specialist****Deliver customer experience within the lifecycle processes*** Service requests of customers through different access channels (email, phone, post, customer portal)* Build and maintain strong internal and external customer relationships including higher management within customers’ organization.* Demonstrate understanding of customer infrastructure, processes, and key customer contacts* Support Total Customer Experience**Collection & Delinquency Management*** Prepare monthly collection strategies and establish action plan to meet/exceed metrics* Report progress during AR review meetings and effectively forecast month-end metric results* Manage collection balances per Customer* Target Open A/R > 30, 60, 90,180 days* Ensure Cash Allocation & Suspense management are managed timely and accordingly to policies and procedures* Target aged suspense over 91+ to be minimal* Document all collection activities in required applications**Team Collaboration*** Communicate/escalate internally any customer changes quickly, consistently and effectively* Collaborate and engage with team members providing valuable input for customer projects/solutions* May act as a team or project leader validating deliverables and team decision making processes* Works on problems / projects of moderately complex scope. Exercises independent judgment within defined practices and procedures to determine appropriate action.* Provides guidance and leadership to all colleagues* Proficient and compliant to internal processes and policies* Demonstrate sound judgment, prompt follow-up, and timely escalations* Escalate disputes and non-responsiveness effectively and timely* Proactive interaction and collaboration with various internal and external stakeholders**Others:*** Strong communication and negotiation skills.* A good command of English in writing and speaking.* **A good command of Korean in writing and speaking is mandatory for this role.*** Basic knowledge about finance and accounting will be an advantage to have.* Typically, with minimal 2 years related experience in customer facing / support environment.**Accessibility** HPE is committed to creating an inclusive and accessible workplace and encourages applications from all qualified individuals, including those with disabilities. If you believe you require accommodation during any stage of the application or interview process, please submit your request by completing our secure form linked here. Note: This option is reserved for applicants needing assistance/reasonable accommodation related to a disability.**What We Can Offer You:****Health & Wellbeing**We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.**Personal & Professional Development**We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.**Unconditional Inclusion**We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know varied backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.