Critical Facilities Supervisor

Cushman & Wakefield; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

Cushman & Wakefield Malaysia is seeking a seasoned Critical Facilities Supervisor to lead onsite plant operations within a mission-critical data center, ensuring 24/7 maintenance, safety, and regulatory compliance.

You will manage the Plant Operations team, oversee preventive and corrective maintenance via CMMS, monitor MS, QA, and reporting dashboards, and uphold client SLAs, KPIs, and safety standards while coordinating with stakeholders.

Qualifications

• 5+ years in critical facility operations or maintenance management.
• Experience supervising maintenance teams in mission-critical facilities.
• Strong knowledge of mechanical/electrical infrastructure and safety.
• Proven ability to manage maintenance programs and reporting to clients.
• Leadership and client-facing communication skills.

Responsibilities

• Lead onsite Plant Operations to deliver 24/7 maintenance services.
• Supervise the Plant Operations team and ensure qualified personnel.
• Oversee preventive and corrective maintenance programs.
• Manage operational risk, escalation, and safety compliance.
• Ensure services meet client standards, SLAs, and KPIs.
• Maintain preventive maintenance schedules and CMMS records.
• Monitor BMS, PMS, and safety systems; report deviations promptly.
• Conduct facility rounds and communicate findings to the client.
• Ensure adherence to client policies and electrical safety programs.
• Verify Certificates of Qualification for relevant personnel.
• Oversee asset data governance and maintenance documentation.
• Coordinate incident management and escalation with stakeholders.

Skills

Maintenance leadership

Data center operations

CMMS management

BMS/PMS monitoring

Safety compliance

Team supervision

Facilities reporting

Problem solving

Education

Bachelor's degree in Mechanical or Electrical Engineering

CDCP qualification

Tools

CMMS software

BI dashboards

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Responsibility

Job Title: Critical Facilities Supervisor

Job Description Summary

We are looking for an experienced Critical Facilities Supervisor to lead onsite plant operations and ensure the safe, reliable, and compliant delivery of 24/7 maintenance services across a mission-critical data center facility. This role is responsible for supervising the Plant Operations team, overseeing preventive and corrective maintenance programs, managing operational risk and escalation, and ensuring services are delivered in line with client standards, SLAs, KPIs, and safety requirements.

About the Role

• Deliver Maintenance Services to client SLA and KPI requirements while supporting continuous facility uptime and safe 24/7 operations.
• Provide direction and leadership to the onsite Plant Operations team, ensuring sufficient qualified personnel are available throughout the service term.
• Monitor workload and resources against KPI and budget constraints to maintain service continuity and operational performance.
• Initiate and manage site reviews covering maintenance standards, equipment health, change control, single points of failure, and operational risk.
• Benchmark facility performance against commissioning documents, manufacturer recommendations, industry standards, and comparable facilities where appropriate.
• Create and maintain the preventive maintenance schedule, raise corrective maintenance work orders, and manage activity records within the client’s CMMS.
• Monitor BMS, PMS, safety systems, and other monitoring platforms, identifying deviations from normal operating parameters and notifying the client promptly through work orders.
• Conduct periodic facility rounds and inspections, and ensure findings are reported to the client within required timelines.
• Ensure all services are performed in compliance with client policies, safety requirements, and company electrical safety programs.
• Verify that relevant personnel hold valid Certificates of Qualification and meet all applicable federal and local regulatory requirements.
• Supervise, monitor, and direct the performance of Maintenance Services, ensuring maintenance documentation meets required standards and supports effective asset management.
• Ensure strong data governance of asset and maintenance information within the CMMS.
• Ensure site operations, including incident management and escalation, are carried out in accordance with approved client and Cushman & Wakefield procedures.
• Proactively communicate risks, SLA status, operational concerns, and improvement actions to the client and relevant stakeholders.

About You

• 5+ years of relevant experience in critical facility operations, maintenance management, or engineering within a mission-critical environment.
• Experience in a supervisory role overseeing maintenance teams in a Tier III or equivalent data center or mission-critical facility is preferred.
• Strong knowledge of facility mechanical and electrical infrastructure systems, safety regulations, and preventive and corrective maintenance practices.
• Experience with continuous improvement initiatives, maintenance program development, client relationship management, and operational reporting.
• Strong leadership, communication, and interpersonal skills, with the ability to guide teams and manage client-facing operational issues.
• Strong problem-solving and decision‑making ability, including in emergency and incident response situations.
• Proficiency in CMMS platforms for maintenance scheduling, work order management, and activity reporting.
• Familiarity with BMS/PMS monitoring systems and the ability to interpret facility operations data and performance trends.
• Proficiency in CMMS and operations management software, with familiarity in BI or reporting dashboard tools.
• Bachelor’s degree in Mechanical Engineering, Electrical Engineering, or a related field.
• Industry‑recognized data center qualification such as CDCP would be an advantage.

INCO: "Cushman & Wakefield"