Credit Operations & Records Specialist

5G-Starlink Pte.; Malacca City; On-site; MYR 33,000 - 58,000; Full time

Job summary

5G-Starlink Pte. is seeking a detail‑oriented records coordinator based in Kuala Lumpur. You will update CRM records daily and ensure CP decisions from CAA are reflected in the system, while preparing the daily CRM report for review by 10:30am.

You will also handle printing and retrieval of credit documents, inform BCs about approvals, and support loan committee activities. Fresh diploma holders are welcome to apply.

Qualifications

• Possess Diploma in Finance/Business Administration or related field.
• Experience in financial institution is an added advantage.
• Willing to learn and possess good working attitude.
• Excellent interpersonal and communication skills.
• Diploma fresh graduates are encouraged to apply.
• Full-time position based at Menara Hap Seng, KL.

Responsibilities

• To update and maintain records for all CP received by CRM on daily basis.
• Maintaining in system the decisions from CAA for all CPs (Approved or Declined).
• To prepare CRM's Daily Report and submit to the respective officer by 10.30am.
• To print out all requests from BCs and retrieve relevant credit files from CAD on the same working day.
• Keep BCs informed on all approved/declined CP and requests via email.
• Assist to photocopy CPs and forward to Loan Committee Members for approval.
• Maintain up to date dealer listing records and filing weekly.
• All approved dealer forms scanned and stored in shared folders.
• Perform CRR, CTOS and Experian CrediTrack System.
• Monitor BCs access to Experian CrediTrack and submissions to audit team.
• Check usage statements before submission to Finance Department.
• Assist BCs with CrediTrack issues with Experian customer service.
• Credit files retrieved from CAD returned to CAD weekly after CAAs decision is obtained.
• Assist to monitor movement of files and Post Mortem Review Reports.

Skills

Interpersonal skills

Communication skills

Willingness to learn

Education

Diploma in Finance/Business Administration

Tools

CRM system

CTOS

Experian CrediTrack

Job description

5G-Starlink Pte. is seeking a detail‑oriented records coordinator based in Kuala Lumpur. You will update CRM records daily and ensure CP decisions from CAA are reflected in the system, while preparing the daily CRM report for review by 10:30am.

You will also handle printing and retrieval of credit documents, inform BCs about approvals, and support loan committee activities. Fresh diploma holders are welcome to apply.