CREDIT MANAGEMENT MANAGER

Private Advertiser; Penang; On-site; MYR 180,000 - 320,000; Full time

Job summary

Private Advertiser in Malaysia seeks an experienced Credit Management Leader to oversee the CMD SOPs and drive compliant, effective credit and collections operations. You will lead the CMD team, set clear performance goals, and implement strategies to minimize risk and delinquency, while aligning policies with regulatory changes.

The role requires extensive experience in credit management, strong analytical skills, and the ability to collaborate with external agencies to optimize collections and

Qualifications

• Bachelor's degree in Finance, Business, Economics, or equivalent.
• Minimum 10 years of relevant experience in credit management or collections, including managerial experience.
• Strong understanding of hire purchase and consumer lending principles and regulations.
• Excellent written and verbal communication and interpersonal skills.
• Ability to work independently, under pressure, and meet deadlines.

Responsibilities

• Develop SOPs for CMD and enhance daily operations in compliance with regulations and standards.
• Develop and implement strategies to minimize credit risk and reduce delinquency.
• Provide leadership to Credit Management and Collections team with clear goals and performance expectations.
• Develop and implement effective collection strategies and processes for delinquent accounts.
• Review and update credit policies in line with changing requirements.
• Analyze credit and collection data to identify trends and risks.
• Liaise with external partners, such as collection agencies, to optimize efforts.

Skills

Credit risk management

Leadership

Analytical thinking

Regulatory compliance

Communication skills

Strategic thinking

Interpersonal skills

Independent working

Education

Bachelor's degree

Tools

Microsoft Office

Job description

Develop a good understanding of Credit Management Department (CMD) standard operating procedures (SOPs) and effectively enhance daily CMD operations in compliance with relevant regulations, laws, and industry standards relating to credit management and collection practices.

Develop and implement strategies to minimize credit risk, reduce delinquency rates, and enhance the quality of the loan portfolio.

Provide leadership and guidance to the Credit Management and Collections team by setting clear goals, objectives, and performance expectations.

Develop and implement effective collection strategies and processes to manage delinquent accounts.

Review and update credit policies and procedures in line with changing business and regulatory requirements.

Analyze credit and collection data to identify trends, areas for improvement, and potential risks.

Liaise with external partners, such as collection agencies, to optimize collection efforts..

Requirements

Bachelor's Degree in Finance, Business, Economics, or an equivalent qualification.

Minimum 10 years of relevant experience in credit management, collections, or related fields, including managerial experience in financial institutions or related industries.

Strong understanding of hire purchase and consumer lending principles, regulations, and best practices.

Strong analytical skills with the ability to analyze credit and collection data, identify trends, areas for improvement, and potential risks.

Excellent written and verbal communication and interpersonal skills, with the ability to interact effectively with people at all levels.

Strong and balanced business acumen, with the ability to work independently, as part of a team, and under pressure to meet tight deadlines.

Creative thinker with a results-oriented mindset and a consistent track record of performance.

Proven leadership and team management experience.

Service-oriented mindset.

Computer literate, with good knowledge of Microsoft Office applications.

Self-motivated, positive working attitude, and able to work independently.