Credit Controller, Malaysia (1-Year Contract)

DSV Air & Sea (Freight) Sdn. Bhd.; Shah Alam; On-site; MYR 39,000 - 56,000; Full time

Job summary

DSV Air & Sea (Freight) Sdn. Bhd. is seeking a Credit Controller for a 1-year contract in Malaysia.

You will manage customer accounts, perform credit control, and drive collections to ensure invoices are paid within terms. Collaboration with Sales, Operations, and shared service teams will be essential to resolve discrepancies and maintain healthy customer relationships. The role requires 2+ years in credit control or AR, a relevant accounting/finance degree, and proficiency in SAP and Excel.

Qualifications

• Diploma or degree in Accounting/Finance/Business Admin.
• At least 2 years of experience in credit control or accounts receivable.
• Experience with SAP is preferred.
• Proficient in Microsoft Excel and Pivot Tables.
• Experience in freight forwarding, logistics, or related industry is advantageous.

Responsibilities

• Monitor customer accounts and follow up on outstanding invoices to ensure timely collection.
• Contact customers on overdue payments and accounts exceeding credit terms.
• Review delinquent accounts, assess credit and collection risks, and initiate actions.
• Negotiate credit extensions and payment terms with key customers.
• Conduct credit assessments based on customers' financial information and payment history.
• Prepare documentation for delinquent accounts and liaise with internal teams for resolution.
• Reconcile accounts and coordinate with the Shared Service Centre on cash allocation and refunds.

Skills

Credit control

Accounts receivable

SAP

Excel

Communication

Education

Accounting/Finance degree

Tools

SAP

Excel

Pivot Tables

Job description

Credit Controller, Malaysia (1-Year Contract)

We are looking for a Credit Controller to join our team on a 1-year contract basis.

The successful candidate will be responsible for managing customer accounts, credit control, and collections to ensure outstanding invoices are collected within the agreed credit terms. The role will also involve working closely with customers and internal teams to resolve account issues and maintain healthy customer relationships.

Key Responsibilities

Monitor customer accounts and follow up on outstanding invoices to ensure timely collection.

Contact and follow up with customers on overdue payments and accounts exceeding their approved credit terms.

Review delinquent accounts, assess credit and collection risks, and initiate appropriate collection actions.

Monitor customer payment performance and identify potential collection risks.

Work closely with Sales and Operations teams to negotiate credit extensions and payment terms for key customers.

Process new customer credit applications and conduct credit assessments by reviewing customers' financial information, organisational details, and payment history.

Prepare correspondence and documentation for delinquent accounts requiring special attention.

Handle internal and external enquiries regarding customer account status, outstanding balances, and payment matters.

Liaise with customers and internal departments to investigate and resolve account discrepancies promptly.

Coordinate the placement and collection of customer accounts with external parties, including legal representatives, and ensure timely follow-up.

Reconcile customer accounts and ensure account records are accurate and up to date.

Liaise with the Shared Service Centre on cash allocation, cheque processing, refunds, and other related matters.

Maintain and ensure the accuracy of Bill-To Party information and customer master data.

Prepare reports and provide updates on collection status and outstanding accounts when required.

Perform other ad-hoc duties and responsibilities as assigned.

Requirements

Diploma or Degree in Accounting, Finance, Business Administration, or a related discipline.

Minimum 2 years of experience in Credit Control, Accounts Receivable, or a related field.

Good knowledge of general accounting principles and practices.

Experience in SAP is preferred.

Proficient in Microsoft Office applications, particularly Microsoft Excel and Pivot Tables.

Experience in the freight forwarding, logistics, or related industry will be an advantage.

Strong credit control and collection skills with good problem-solving abilities.

Able to work independently with minimal supervision and expedite issues appropriately.

Disciplined, organised, and detail-oriented, with a strong sense of responsibility and ownership.

Proactive, positive, and resilient with a professional attitude.

Able to manage multiple tasks, prioritise effectively, and meet tight deadlines.

Meticulous and able to work well under pressure.

Good communication and interpersonal skills.

Able to handle difficult customer situations professionally and amicably.

A good team player who is willing to learn and share knowledge.

High level of integrity, professionalism, and credibility.

Employment Type

Contract – 1 Year

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