Creative Pro: Learning & Today Sessions Champion

Apple, Inc.; Selangor; Vor Ort; MYR 25.000 - 40.000; Vollzeit

Zusammenfassung

Apple Retail in Selangor is seeking a Creative Pro to advocate Apple’s ecosystem and inspire customers through learning experiences. You will facilitate Today at Apple sessions for customers and store teams, helping them discover and love Apple products.

You will mentor peers, stay current with new products and trends, and collaborate with the store team to tailor programming to the local community while upholding Apple’s commitment to inclusion and exceptional service.

Qualifikationen

• Be available to work a schedule based on business needs that may include nights, weekends, and public holidays in the retail store.
• Have experience in retail or sales, or related work experience.
• Have experience training or mentoring peers on products and sales capabilities.
• Be proficient in the local language, both written and spoken.

Aufgaben

• Promote and deliver engaging Today at Apple sessions about Apple’s products and services that encourage active customer participation and team engagement.
• Identify what excites our customers and what they care about in the local community, connecting them to relevant programming and activities in all areas of the store.
• Serve as the ambassador of Apple’s products and services to your peers by supporting learning opportunities and acting as the facilitation subject matter expert in the store.
• Mentor and train Today at Apple team members to develop their knowledge and skills.
• Drive ownership by recommending solutions that meet customer needs and help create owners.
• Seek, analyze, interpret, and act on feedback from peers and customers to improve the Apple Store experience.
• Maintain knowledge of new products, technologies, and trends to facilitate relevantsessions.
• Demonstrate familiarity with internal support resources available to customers who want to expand their technical knowledge.
• Perform other tasks as needed, including but not limited to supporting customer-facing activities on or off the sales floor.
• Contribute to an inclusive environment by respecting each other’s differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.

Kenntnisse

Retail experience

Peer training

Customer engagement

Local language proficiency

Jobbeschreibung

Apple Retail in Selangor is seeking a Creative Pro to advocate Apple’s ecosystem and inspire customers through learning experiences. You will facilitate Today at Apple sessions for customers and store teams, helping them discover and love Apple products.

You will mentor peers, stay current with new products and trends, and collaborate with the store team to tailor programming to the local community while upholding Apple’s commitment to inclusion and exceptional service.