Crane Field Service Technician 1

HOLT Crane & Equipment; George Town; On-site; MYR 45,000 - 60,000; Full time

Benefits offered by this job

Safety equipment provided

Training and certification opportunities

Job summary

HOLT Crane & Equipment in George Town, Malaysia, is looking for a Field Service Technician I responsible for customer service, troubleshooting, and repairs of LinkeBelt Cranes. The incumbent will work offsite with minimal supervision, ensuring safety and quality in all repairs.

Candidates should have over a year of heavy equipment experience and a valid Driver’s license. The role demands effective customer interaction and adherence to safety regulations while working in various environments.

Qualifications

• More than one year of heavy equipment experience required.
• Must have a valid Driver’s license.
• Ability to obtain Commercial Driver’s License (CDL) preferred.

Responsibilities

• Perform minor repairs and troubleshooting offsite with minimal supervision.
• Operate equipment and maintain service vehicle inspection records.
• Adhere to safety rules and regulations.

Skills

Customer service

Basic troubleshooting

Knowledge of hydraulics

Planning and organizing

Education

High school diploma or equivalent

Tools

Hydraulic tools

Basic power tools

Forklift operation

Job description

Overview

The Crane Field Service Technician I provides face‑to‑face customer service located at an off‑site location and is responsible for minor troubleshooting, diagnosing, repairing, and reconditioning of various LinkeBelt Cranes. The incumbent is expected to model the following practices on a daily basis: 1) Demonstrate alignment with the company's mission and core business values; 2) Collaborate with key internal/external resources; 3) Participate in ongoing self‑development.

Essential Functions

• Performs minor repairs and minimal troubleshooting offsite with minimal supervision
• Performs minor troubleshooting and minimal diagnoses of equipment malfunctions and failures
• Removes and installs parts, disassembles and assembles basic components
• Tests and verifies proper operation of all repairs
• Prepares and completes all job related documents, writes service reports, orders parts, and maintains clear customer records; in addition, accesses databases required to complete job
• Operates equipment and vehicles with possession of all necessary licenses and certificates
• Maintains service vehicle inspection records, daily inspections and driver logs as required by the Department of Transportation
• Adheres to contamination control and HAZMAT rules and regulations
• Maintains all company equipment, tools, and vehicle in a good, clean, and working order
• Communicates job progress to supervisor and customer as needed
• Completes assigned jobs and tasks to meet flat rate time and re‑work standards
• Works overtime as required by workload and customers’ needs
• Completes all assigned Technician Training Path courses and safety training in a timely and proficient manner
• Projects professionalism with both internal and external customers, including personal appearance; may be relied upon to act as a mentor to lower level Technicians
• Requires regular and punctual employee attendance
• Performs other duties as assigned

Knowledge, Skills, and Abilities

• Knowledge of safe work procedures and practices
• Basic knowledge of equipment and tools, including their designs, uses, repair, and maintenance
• Basic knowledge of hydraulics, transmissions, engines, undercarriage, and electrical
• Demonstrates proficiency with current computer software, related hardware, and basic knowledge of machine electronic systems
• Exceptional skills in customer service
• Basic diagnostic and trouble‑shooting skills
• Planning and organizing skills to prioritize and plan work activities, use time efficiently, and plan for additional resources
• Operation and control skills of equipment or systems
• Equipment selection skills to determine the kind of tools and equipment needed to do a job
• Ability to communicate clearly and effectively, both verbally and in writing
• Ability to operate a crane and forklift, and obtain required certifications/licenses
• Ability to meet deadlines and work under fast‑paced, time‑constraining circumstances
• Ability to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair
• The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects

Requirements

• More than one year of heavy equipment experience required; three or more years preferred
• High school diploma or equivalent preferred
• MSHA certification preferred
• Air conditioning certification preferred
• Crane/Rigger certifications preferred

Supervisory Responsibilities

• None

Travel

• Travel required with a possibility of an overnight stay

Additional Requirements

• Valid Driver’s license required
• Ability to obtain a valid Commercial Driver’s License (CDL) and must have an acceptable driving record
• Must own required tools to perform repairs

Physical Requirements

• Must be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigue
• Frequently moves materials or equipment weighing up to 80 lb
• Constant movement and use of limbs; this position requires good manual dexterity, coordination, and stamina
• Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipment
• Be able to maneuver safely and work underneath equipment
• Routinely reacts to visual, auditory, and other signals, including alarms and instructions, and is required to visually inspect work

Work Environment

• Requires wearing common protective or safety equipment
• Regularly works outdoors around moving mechanical parts and noise level may be loud at times
• May be exposed to weather extremes when working outside in conditions that include inclement weather, heat, cold, and humidity
• Exposure to small quantities of chemicals, dust, steam, high‑pressure water, and high‑speed rotating equipment
• Required to perform work in cramped spaces and/or high places

Disclaimer

Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.