Corporate Banking Client Solutions Specialist

Citi; Kuala Lumpur; Hybrid; MYR 72,000 - 110,000; Full time

Benefits offered by this job

Hybrid work model

Global network exposure

Learning & development

Wellbeing benefits

Job summary

Citi Malaysia is seeking an experienced Client Service Specialist to serve as the primary contact for corporate clients, resolving production support issues across CitiConnect platforms. You will diagnose complex technical queries, coordinate with technology teams, track escalations, and ensure SLAs are met.

The role requires strong communication, analytical thinking, and the ability to manage multiple priorities in a global banking environment.

Qualifications

• Minimum 4 years of experience in client-facing support or technical service.
• Ability to resolve advanced technical and operational problems with clear communication.
• Knowledge of Host-to-Host protocols, encryption types, and connectivity frameworks.
• Proficiency in Microsoft Office; familiar with Windows and macOS environments and browser/Java configurations.
• Strong analytical and investigative skills with a structured problem-solving approach.
• Ability to manage competing priorities and work under service level pressure.
• Willingness to provide weekend support and flexible shift timing.

Responsibilities

• Serve as the dedicated point of contact for corporate clients and internal partners.
• Diagnose and resolve advanced technical queries related to CitiConnect platforms and host-to-host connectivity.
• Track escalated cases through to resolution and ensure SLA adherence.
• Verify system configurations for client payment flows and reporting outputs.
• Advise clients on best practices for Citi e-banking platforms and drive adoption.
• Monitor external support teams and escalate when necessary.
• Maintain client relationships through regular communication about disruptions and timelines.
• Identify and elevate control and compliance concerns.

Skills

Client-facing support

Technical problem solving

H2H protocols

Encryption knowledge

Connectivity frameworks

Analytical thinking

Prioritization under pressure

Weekend support availability

Education

Bachelor's degree

Tools

Microsoft Office

Windows

macOS

Browser configurations

Java-based applications

Job description

Citi Malaysia is seeking an experienced Client Service Specialist to serve as the primary contact for corporate clients, resolving production support issues across CitiConnect platforms. You will diagnose complex technical queries, coordinate with technology teams, track escalations, and ensure SLAs are met.

The role requires strong communication, analytical thinking, and the ability to manage multiple priorities in a global banking environment.