Coordinator,TS Planning & Execution

Hapag-Lloyd; Kuala Lumpur; On-site; MYR 100,000 - 167,000; Full time

Benefits offered by this job

13th month salary

Performance-based incentives

Healthcare coverage

Learning & development

Hybrid work arrangement

Employee recognition

Job summary

Hapag-Lloyd in Malaysia is seeking a Transshipment Specialist to manage end-to-end transshipment execution in the Area/QSC, align space with 3rd-party feeders, and coordinate fast, cost-efficient connections. You will replan tight connections, respond to issues, and ensure accurate feeder schedules with GCC Scheduling.

The role requires strong English, analytical skills, and MS Office proficiency. We offer market-aligned compensation with a competitive salary and performance incentives.

Qualifications

• University Degree or Diploma in Marine Studies, Logistics & Supply Chain Management, or related field.

Responsibilities

• Responsible for Transshipment execution in the Area/QSC per Transshipment Management guidance.
• Replan impossible, tight or long connections to optimize schedules.
• Maintain smooth communication between Transshipment Management and Area CS staff for best connections.
• Obtain overview on open transshipment requests and plan connections.
• Assign voyages to transshipment requests and ensure correct terminals.
• Review import/export volumes to assign faster, cost-effective routes.
• Handle Port Call Changes impacting transshipment.
• Arrange terminal haulage or off-dock storage during transshipment.
• Ensure feeder schedule accuracy as created by GCC Scheduling.
• Create feeder Work Orders and submit to vendors.
• Create Transport exceptions for transshipment use cases.
• Inform origin/destination offices about transshipment cargo inspection and extra charges.

Skills

English fluency

Communication

Analytical mindset

MS Office

Education

Bachelor's or Diploma in Marine Studies / Logistics & Supply Chain Management

Tools

MS Office

Job description

Responsible for all Transshipment execution in the Area/QSC based on Transshipment Management guidance. Executing the replanning of impossible/tight/long connections. Also involved in day-to-day space alignment on 3rd party feeder in cooperation with TS management.
Follow up and respond to all messages related to transshipment issues as well as maintain a smooth and regular communication chain between Transshipment Management and all Areas’ Customer Service staff in order to coordinate the best and fastest connection.

Obtain overview on open transshipment requests and plan transshipment connection.

Assign voyage to transshipment request and ensure correct terminal.

Review the import and export volumes at the transshipment port assigning the preferred route, and faster and cost-effective connection available.

Handle consequences of Port Call Change impacting transshipment.

(Re-)arrange terminal haulage or off-dock storage during transshipment.

Ensure the accuracy of the feeder schedule created by GCC Scheduling.

Split of transshipment request to the new shipment and request updated documentation via Customer Service (CS).

Align transshipment capacities with volume.

Monitor transshipment connection and rollover of transshipment units in case of misconnection.

Update cargo in the system when Transshipment Manager instructs regarding port omission and subsequent action plan.

Create feeder Work Orders (WO) and submit WOs to the vendors.

Create Transport exceptions for transshipment use cases.

Inform the origin and destination offices about transshipment cargo inspection as well as the additional charges incurred in transshipment ports to ensure additional expenses are recovered from the shipper or customer account.

• University Degree or Diploma in Marine Studies, Logistics & Supply Chain Management, or a related field. Equivalent qualifications will also be considered.
• Preferably 2-3 years of experience within the Maritime/Shipping industry.
• Fresh Graduate are welcome to apply
• Fluent in written and spoken English
• Excellent communication and negotiation skills
• Knowledgeable in MS Office applications
• With a highly analytical mindset, and the ability to work systematically under pressure

About the Team

Competitive salary and performance-based incentives
We offer market-aligned compensation with opportunities for merit-based reviews, 13th month salary and performance bonuses where components would vary based on local market practices and legal requirements.
Competitive leave entitlements
Including annual leave, medical leave, and other statutory leaves as applicable in your country of employment.
Healthcare coverage
Medical insurance and Flexible benefits to support your physical and mental wellbeing. Coverage will vary based on local market practices.
Career mobility and Learning and development support
Access to learning resources (like LinkedIn Learning), professional development programs and internal mobility programs to support your development across teams, functions, and geographies.
Employee recognition and wellness initiatives
Initiatives include wellness programmes, employee recognition programme, and engagement activities to foster a positive work environment.
Work from Home arrangements
Depending on nature of role; hybrid work arrangements are available with minimum 3 days in office and up to 2 days work from home schedules to support work-life integration with some variations based on local market conditions.
Commitment to sustainability and social impact
We are dedicated to responsible business practices, with ongoing efforts in environmental sustainability and community engagement through corporate social responsibility programmes.
Diversity, equity and inclusion
We are proud to be an inclusive employer, committed to building a diverse workforce and creating a workplace where all employees feel respected, supported, and empowered to thrive.

About Us

Hapag-Lloyd is one of the world’s leading liner shipping companies, connecting businesses and people across more than 600 ports worldwide. With a fleet of over 300 modern container ships and a vessel capacity of 2.5 million TEU, we keep global trade moving reliably every day.
Our global network spans 140 countries, 400 offices, and a growing portfolio of terminal and infrastructure investments. This scale enables us to deliver consistent, high‑quality service across continents and to support our customers in even the most complex supply chains.
When you join us, you become part of more than 18,000 colleagues working across borders, functions, and cultures, to not only to deliver quality for our customers, but to create innovation and opportunities across roles, regions, and perspectives.
We believe that every exploration is a chance to grow, and every port is a place to belong. Your Journey, Our Horizon