Control Tower Alerts Specialist

Cencora; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Cencora in Malaysia is seeking a Centralized Active Monitoring Team Specialist to join the Digital Control Tower. You will monitor alerts, validate shipment data in TMS and Controlant, and coordinate or escalate actions to the local office and stakeholders.

Candidates should have 2+ years in Customer Service, familiarity with Salesforce CRM, and strong Excel/Outlook skills. This is a full-time, on-site role based in Kuala Lumpur.

Qualifications

• Minimum 2+ years in Customer Service or related field.
• Familiarity with Salesforce CRM preferred.
• Proficient in Excel and Outlook for daily tasks.

Responsibilities

• Monitor Digital Control Tower alert emails and required reports.
• Validate shipment data in TMS and Controlant Monitoring systems.

Skills

Customer service

Problem solving

Written communication

Multitasking

Team player

Education

Bachelor’s Degree in Statistics, Computer Science, Information Technology, or related discipline

Tools

Salesforce CRM

Microsoft Excel

Microsoft Outlook

Job description

Cencora in Malaysia is seeking a Centralized Active Monitoring Team Specialist to join the Digital Control Tower. You will monitor alerts, validate shipment data in TMS and Controlant, and coordinate or escalate actions to the local office and stakeholders.

Candidates should have 2+ years in Customer Service, familiarity with Salesforce CRM, and strong Excel/Outlook skills. This is a full-time, on-site role based in Kuala Lumpur.