Contract Support (Ops & Finance - RBA experience preferred)

CBRE Group, Inc.; Kulim; On-site; MYR 67,000 - 112,000; Full time

Job summary

CBRE Group, Inc. is seeking a Contract Support to deliver exceptional customer service and administrative support for a large Business Unit, Facility, or Account. You will help manage contract delivery, invoicing, and financial reporting while coordinating vendors and ensuring compliance with HSE requirements.

The role emphasizes handling inquiries, understanding contract scope, and championing financial and operational systems to maximize savings and efficiency.

Qualifications

• Degree in Accounting / Finance with 3-4 years of job-related experience.
• RBA experience preferred.
• Experience managing multiple clients' accounts is an added advantage.
• Proficiency in MS Office suite (Word, Excel, Outlook).

Responsibilities

• Respond to client inquiries and ensure timely service delivery.
• Understand the scope of the contract and ensure work is carried out accordingly.
• Be a financial and operational systems champion and identify cost-saving opportunities.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review invoices, cost center coding, quotations and purchase orders with site teams and head office.
• Review and approve maintenance invoices and projects per contracted agreements.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist with Health & Safety requirements and maintain QHSE documentation.

Skills

Microsoft Office

Organizational skills

Advanced math

Analytical communication

RBA experience

Education

Bachelor's degree in Accounting/Finance

Tools

Microsoft Excel

MS Word

Outlook

Job description

About the Role:

As a CBRE Contract Support, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• Degree in Accounting / Finance with 3-4 years of job-related experience.
• RBA experience preferred.
• Experience managing multiple clients' accounts is an added advantage.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.