Contract Support (Ops & Finance)

CBRE; Selangor; On-site; MYR 42,000 - 62,000; Full time

Job summary

CBRE Malaysia is seeking a Contract Support Associate to provide customer service and administrative support to a large Business Unit, Facility, or Account. The role is part of Contract Quality Management and focuses on delivering contractual services to meet requirements.

Key duties include coordinating vendors, reviewing invoices, managing cost centers, and delivering monthly contract-related reports, while promoting health, safety, and QHSE documentation across sites.

Qualifications

• High School Diploma or GED with 3-4 years of job-related experience.
• Understand processes, procedures, systems within own function.
• Ability to evaluate and communicate unusual or complex content clearly.
• Advanced math skills for percentages, discounts and markups.

Responsibilities

• Respond to client inquiries and ensure timely, quality service delivery.
• Understand contract scope and ensure work aligns with it.
• Suggest cost-saving opportunities to maximize savings targets.
• Coordinate and onboard vendors for reactive and planned works.
• Review invoices, cost center coding, and manage billing processes.
• Review and approve maintenance invoices and projects per agreements.
• Respond to inquiries on financial reports for AR/AP and POs.
• Deliver monthly reporting support for Contract and BU reviews.
• Assist in health & safety compliance and maintain QHSE documentation.
• Gather data to identify problems and propose improvements.

Skills

Analytical thinking

Communication

Organizational skills

Mathematical skills

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Accounting/Finance, Administrative, Facilities Management

About the Role:

As a CBRE Contract Support Associate, you will provide exceptional customer service and administrative support to a large Business Unit, Facility, or Account. This job is part of the Contract Quality Management job function. They are responsible for managing the delivery of contractual services to ensure requirements are fulfilled.

What You’ll Do:

• Respond to client inquiries and concerns and ensure timely and quality service delivery and follow-up to ensure satisfaction.
• Understand the scope of the contract and make sure that all work is carried out accordingly.
• Be a financial and operational systems champion. Suggest efforts to put in place cost-saving opportunities to maximize customer and financial savings targets.
• Coordinate and onboard vendors for reactive and planned works and manage sub-contractor paperwork.
• Review processed invoices and ensure accurate cost center coding. Coordinate the billing application, calculating margins, raising invoices, and submitting to clients. Work closely with site teams and head office, ensuring accurate processing of quotations and purchase orders.
• Review and approve maintenance billing invoices and projects as per contracted agreements. Ensure consistent delivery of core operational and financial outputs on the account.
• Respond to inquiries on financial reports for Accounts Receivable, Payable, and open POs.
• Deliver monthly reporting support on Contract and Business Unit Reviews.
• Assist in ensuring compliance with Health & Safety requirements, including HSE reporting and promoting a safe work environment. Maintain QHSE documentation and ensure it is available using company systems.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.

What You’ll Need:

• High School Diploma or GED with 3-4 years of job-related experience.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.