Content Quality Reviewer

IT Business Solutions Sdn Bhd; Kuala Lumpur; On-site; MYR 39,000 - 61,000; Full time

Job summary

ITCAN is a leading Technology service and solutions company headquartered in Singapore that helps its client and partners in implementing intelligent solutions to resolve business and operational issues. The role involves reviewing content on short-video platforms to ensure compliance with local policies and culture across Southeast markets, and handling user reports with a focus on safety and quality.

The ideal candidate has at least 6 months in a shared services or BPO environment, with fresh

Qualifications

• Minimum 6 months of relevant experience in Shared service environment, Call Center & BPO sectors preferred.
• Fresh graduates are welcome, min Bachelor’s degree.
• Excellent English communication skill with Min C1 scoring level.

Responsibilities

• Review content on short-video platforms and conduct the content quality control in Southeast markets, ensure compliance with local policies, regulations and culture.
• Handle complaints and reports with respect to users and community.
• Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines.
• Identify improvement opportunities in workflow by using daily data analysis and suggest solutions.
• Analyze the risk level of incidents and assess the safety status of the community and products.
• Any other adhoc duties as assigned or required.

Skills

English communication

Education

Bachelor's degree

Job description

1. Review content on short-video platforms and conduct the content quality control in Southeast markets, make sure the contents comply with local policies, regulations and culture;

2. Handle complaints and reports with respect to users and community:

3. Interpret and apply complex policies and guidelines to content by understanding the review policies and guidelines;

4. Identify improvement opportunities in workflow by using daily data analysis and suggest solutions;

5. Analyze the risk level of incidents and assess the safety status of the community and products:

6. Any other adhoc duties as assigned or required.

Requirements

1. Minimum 6 months of relevant experience in Shared service environment, Call Center & BPO sectors preferred.

2. Fresh graduates are welcome, min Bachelors degree

3. Excellent English communication skill with Min C1 scoring level.

ITCAN is a leading Technology service and solutions company headquartered in Singapore that helps its client and partners in implementing intelligent solutions to resolve business and operational issues.

ITCAN provides technical consulting services, project and systems management and technical support through planning and carrying out technology transitions and providing an extensive range of other value-added services. Our solutions and services are customized to the requirements of organizations and individuals needing them. We ensure confidentiality and total trust. We provide these solutions maintaining client involvement through every phase of the project.

ITCAN is a leading Technology service and solutions company headquartered in Singapore that helps its client and partners in implementing intelligent solutions to resolve business and operational issues.

ITCAN provides technical consulting services, project and systems management and technical support through planning and carrying out technology transitions and providing an extensive range of other value-added services. Our solutions and services are customized to the requirements of organizations and individuals needing them. We ensure confidentiality and total trust. We provide these solutions maintaining client involvement through every phase of the project.

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