Content Quality and Evaluation Specialist - Japanese

TikTok Inc.; Kuala Lumpur; On-site; MYR 50,000 - 90,000; Full time

Job summary

TikTok Inc. is seeking a detail-oriented QA professional to join the Safety Model Operations (SMO) team in Malaysia.

You will perform full QA activities across projects, review labeling accuracy, monitor KPIs, and help optimize workflows for AI safety models used across regions. You'll collaborate with cross-border teams, ensure high quality in content evaluation, and communicate findings in English; Japanese liaison with Japan market daily.

Qualifications

• Experience in internet Trust & Safety, QA, AI data evaluation, or policy operations.
• Strong analytical skills and ability to deliver structured solutions.
• Professional English; cross-cultural communication and attention to detail.
• Japanese proficiency required for daily liaison with the Japan market.

Responsibilities

• Conduct detailed reviews and RCA's to ensure labeling accuracy and consistency.
• Monitor quality performance and KPI compliance for projects.
• Identify trends, risks, and gaps in processes or guidelines.
• Provide structured feedback to the Central Project Team.
• Support optimization of workflows, tools, and evaluation methodologies.
• Improve model performance of AI models.

Skills

Trust & Safety experience

Quality Assurance

AI data evaluation

Policy operations

English proficiency

Japanese proficiency

Job description

Responsibilities

About the team

The Safety Model Operations [SMO] team is responsible for building, optimizing, and maintaining machine learning models and operational processes that support TikTok's Trust & Safety systems. We ensure that automated safety models perform effectively in identifying harmful content, mitigating risks, and maintaining a safe user environment across regions.

Role

The SMO Delivery Team plays a critical role in the organization. Its primary responsibility is to carry out the full spectrum of quality assurance activities for each project. This includes:

• Conducting detailed reviews and complex RCA's to ensure labeling accuracy and consistency
• Monitoring quality performance and compliance against project-specific KPIs
• Identifying trends, risks, and potential gaps in processes or guidelines
• Providing structured feedback and improvement recommendations to the Central Project Team
• Supporting continual optimization of workflows, tools, and evaluation methodologies
• Improve Model performance of AI models

Qualifications

Minimum Qualifications:

• Proven experience in internet Trust & Safety, Quality Assurance (QA), AI data evaluation, or policy operations.
• Exceptional logical reasoning and synthesis skills. Proven ability to navigate complex and ambiguous business scenarios to identify underlying root causes and independently deliver structured solutions.
• Professional working proficiency in English. Extreme attention to detail and standard consistency, paired with outstanding cross-cultural written and verbal communication skills.
• Highly self-motivated with a strong sense of ownership. Capable of embracing uncertainty in a fast-paced, cross-border collaborative environment, effectively driving multiple parallel tasks to deliver solid business results.
• Japanese proficiency is also required, as it is mandatory for daily liaison with the local team in the Japan market and the accurate communication of business information.

Preferred Qualifications

• Familiarity with machine learning logic and data labeling frameworks is a strong plus.

Job Information

About TikTok

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and we also have offices in New York City, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us

Inspiring creativity is at the core of TikTok's mission. Our innovative product is built to help people authentically express themselves, discover and connect – and our global, diverse teams make that possible. Together, we create value for our communities, inspire creativity and bring joy - a mission we work towards every day.

We strive to do great things with great people. We lead with curiosity, humility, and a desire to make impact in a rapidly growing tech company. Every challenge is an opportunity to learn and innovate as one team. We're resilient and embrace challenges as they come. By constantly iterating and fostering an "Always Day 1" mindset, we achieve meaningful breakthroughs for ourselves, our company, and our users. When we create and grow together, the possibilities are limitless. Join us.

Diversity & Inclusion

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.