Content Moderator - Urdu - Penang

Teleperformance; Bayan Lepas; On-site; MYR 39,000 - 61,000; Full time

Job summary

Teleperformance Malaysia is seeking a Content Moderator to help maintain the online reputation of brands by screening, monitoring and approving content in line with guidelines. The role supports excellent customer service and helps build a strong community around the brand.

You will work in a fast-paced environment, requiring strong English skills, good typing speed, and the ability to handle inquiries with empathy while upholding platform standards.

Qualifications

• Education: Bachelor’s Degree or Diploma in any discipline; English language proficiency (B2) required.
• Work experience: min 6 months in customer support; fresh grads with related English/Communication degrees welcome.
• Call centre experience is an advantage but not required.
• Interpersonal: strong communication, empathy, quick learner, proactive thinking.
• Technical: typing speed 40 wpm with 90% accuracy; proficient in Windows and MS Office.

Responsibilities

• Assist our community by resolving inquiries empathetically, accurately and on time.
• Know and apply social media product guidelines and community standards.
• Make balanced decisions and advocate for the community.
• Demonstrate strong interpersonal and written communication skills.
• Enforce Terms of Use; monitor reports of abuse and review content within SLAs.
• Identify inefficiencies and propose workflow improvements.
• Escalate issues outside policy to global team as needed.

Skills

Customer support

English language proficiency

Communication

Problem solving

MS Office

Typing 40 wpm

Education

Bachelor’s degree or diploma

English with Communication / Mass Communication degree

Tools

Microsoft Windows

Microsoft Office

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.

Overview

Content moderator jobs continue to be on the rise as the online world never stops needing content moderation.

A Content Moderator is always on guard, maintaining the online reputation of a business. They screen, monitor, and approve content in compliance with the website’s guidelines. Also, they promote excellent customer service and help to cultivate a strong community around the brand.

Qualifications

Education background:

• Bachelor’s Degree or at least Diploma or equivalent in any discipline.
• Must have B2 level English Language proficiency (reading, writing, speaking and aural comprehension) https://www.coe.int/en/web/common-european-framework-reference-languages/level-descriptions

Work experience:

• Minimum of 6 months work experience in customer support in any industry.
• Fresh graduates are welcome with degrees in the following disciplines: English with Communication, English for Professionals, Mass Communication, or any related field
• Call centre experience is not a ‘must’ but would be a distinct advantage.

Required Interpersonal Skills:

• Passionate about communication and interacting with people is key to success in this role
• Able to receive continuous feedback and work in a fast-paced working environment
• Positive attitude and willingness to learn and go the ‘extra mile’ for self-improvement
• Good reasoning and analytical skills
• Able to demonstrate critical thinking, a proactive attitude

• Must be able to speak, read and write the required language to support

Technical Skills:

• Minimum typing speed of 40wpm with a 90% accuracy score.
• Computer literate and fully conversant in Microsoft Windows and Microsoft Office

Responsibilities

(May perform other duties as requested that may not be specifically addressed in this document)

• Assist our community and help resolve inquiries empathetically, accurately and on time
• Become and remain knowledgeable about social media products and community standards
• Make well balanced decisions and personally driven to be an effective advocate for our community
• Strong interpersonal skills, verbal and written communication skills and most importantly empathy
• Display a strong bias to doing what’s right for our community in supporting social media’s mission
• Investigate and resolve issues that are reported on social media such as requests for account support and reports of potentially abusive content
• Respond to user inquiries with high quality, speed, empathy and accuracy
• Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site
• Enforce social media Terms of Use by carefully monitoring reports of abuse on the site
• Review the reported content within agreed turnaround times and standards of quality
• Identify inefficiencies in workflows and suggest solutions
• Recognize trends and patterns, and escalate issues outside the company policy to the global
  team