Content Moderator- Kurdish (Based in Malaysia)

TP; Kuala Lumpur; On-site; MYR 28,000 - 47,000; Full time

Job summary

TP is seeking a Content Moderator to help keep the global online community safe. You will review, classify and, when needed, remove user content in a fast-paced, KPI-driven environment, applying client policies and confidentiality standards.

The role requires rotating shifts, resilience to disturbing material, Kurdish language skills, and a bachelor’s degree. You must be willing to relocate to Malaysia.

Qualifications

• Fluent in written Kurdish with strong reading comprehension.
• Experience in high transactional, KPI-driven environments.
• Background in content moderation or customer service.
• Able to multitask with attention to detail.
• Mentally and emotionally able to handle offensive material.
• Available for rotational shifts.
• Willing to relocate to Malaysia.

Responsibilities

• Review, classify and remove content according to client policies.
• Maintain high quality while meeting KPIs.
• Escalate issues per established procedures.
• Ensure confidentiality and protect customer information.
• Participate in ongoing training programs.
• Follow instructions and communicate across channels.

Skills

Kurdish language proficiency

KPI driven work

Content moderation

Attention to detail

Emotional resilience

Rotational shifts

Relocation to Malaysia

Education

Bachelor's degree

Job description

Think of this role as someone who will ensure safe experiences for both people and businesses across the global, online digital community.

As a Content Moderator, you will be instrumental in keeping the global digital community safe. You will be working at a computer each day, reviewing, and managing internet content which at times will be of a sensitive/Egregious and/or graphic nature, and you will be trained on how to apply the client's policies, and then use these policies to uphold the established community guidelines.

This is NOT a work from home position.

Qualifications

• Fluent in Written Kurdish with Strong Reading Comprehension Skills


• Experience of working in a high transactional role, in a KPI driven environment.


• A background in either content moderation, customer service or any other role that involves working with daily targets.


• You will have a track record that demonstrates your ability to perform multiple tasks while paying close attention to detail.


• Mentally and emotionally able to handle offensive or disturbing behaviour, language, and content.


• Availability to work rotational shifts.


• Willing to relocate to Malaysia

Preferred requirements

• Deep familiarity with social media, internet laws, policy regulations and market knowledge


• Content Moderation experience is preferred, but not essential.


• A bachelor's degree in any discipline is required.

Responsibilities

Key Responsibilities:

• Review, classify and/or eliminate content uploaded by users, according to the parameters and policies defined by the client.


• Comply with the key performance indicators defined by the specific client operation and maintain a high level of quality in each case that you review.


• Make timely escalations in accordance with established procedures.


• Comply with corporate confidentiality policies and ensure the appropriate handling of customer information, to guarantee information security.


• Participate in continuous training programs established by the company for optimal development in the role.


• Comply with all instructions and procedures related and complementary to the role.


• Be attentive to the communications that arrive through the different communication channels of the company.